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For Companies At a Glance
- Tasks: Lead multiple venues, inspire teams, and drive exceptional guest experiences.
- Company: Buzzworks Holdings, a top hospitality group in Scotland with a people-first culture.
- Benefits: Competitive salary, ongoing development, and a supportive work environment.
- Why this job: Shape the future of hospitality while making a real impact on guest experiences.
- Qualifications: Experienced in multi-site hospitality leadership with a passion for service.
- Other info: Join a diverse team committed to making people feel great through hospitality.
The predicted salary is between 36000 - 60000 £ per year.
Multi-site role across Scotland | Full-time | Competitive package + benefits
At Buzzworks Holdings, we’re on an exciting journey of growth, and we are looking for an Operations Manager to lead our teams in delivering the very best in Scottish hospitality. If you’re a people-focused leader who thrives on creating amazing guest experiences, building high‑performing teams, and driving commercial success, this could be the perfect opportunity for you.
The Role
As Operations Manager, you will play a pivotal role in leading multiple venues across the Buzzworks estate, inspiring and supporting our venue managers to deliver outstanding results. You will ensure every guest leaves feeling great, every team feels empowered, and every venue performs at its best — operationally, financially, and culturally. You will work closely with our Operations Director and Leadership Team to deliver on Buzzworks’ purpose: To Make People Feel Great Through Hospitality.
What You Will Do
- Inspire, coach and mentor venue managers to deliver exceptional hospitality and service.
- Drive sales, profitability and operational excellence across all venues.
- Lead business reviews and create action plans for continuous improvement.
- Champion the Buzzworks service culture, achieving top‑tier Customer Experience scores.
- Partner with the People Team to develop, train and grow our talented venue leaders.
- Ensure all venues operate to the highest compliance, safety and brand standards.
- Collaborate with the wider Leadership Team to deliver the company’s strategic goals.
About You
- Experienced multi‑site hospitality leader with a track record of operational success.
- Passionate about people, service and creating memorable experiences.
- Combine commercial acumen with a caring, coaching approach to leadership.
- Organised, resilient and thrive in a fast‑paced, hands‑on environment.
- Lead with integrity, positivity and a genuine love for hospitality.
Why You’ll Love Buzzworks
- We’re one of Scotland’s leading hospitality groups, known for our people‑first culture and award‑winning venues.
- We’re proud to be listed among the UK’s Best Large Companies to Work For, thanks to our focus on care, progression and creating great places to work.
- Competitive salary and benefits package.
- Opportunity to lead and shape exceptional venues across Scotland.
- Ongoing personal and professional development.
- Supportive culture built on our values — Grow Forward Together, Care with Flair, Value Every Voice.
Ready to Make People Feel Great Through Hospitality? If you’re ready to make your mark with one of Scotland’s most respected hospitality businesses, we’d love to hear from you. Apply now or reach out for a confidential chat: 07514 496387.
Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to our mission: To make people feel great through hospitality.
Operations Manager employer: Buzzworks Holdings
Contact Detail:
Buzzworks Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Buzzworks or similar venues. A friendly chat can open doors and give you insider info on what they’re looking for in an Operations Manager.
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet with potential employers, share specific examples of how you've inspired teams and driven success in previous roles. We want to see that passion for people and service shine through!
✨Tip Number 3
Prepare for those interviews! Research Buzzworks Holdings and their values. Think about how your experience aligns with their mission to make people feel great through hospitality. Tailor your answers to reflect their culture and goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Buzzworks family and contributing to their amazing journey of growth.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for guests and led teams to success. We want to see that you truly care about making people feel great.
Tailor Your Application: Make sure to customise your application to fit the Operations Manager role at Buzzworks. Highlight your multi-site leadership experience and how it aligns with our values. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Authentic: We appreciate honesty and authenticity in applications. Don’t be afraid to share your unique leadership style and how you inspire others. We’re looking for someone who can bring their true self to the role and foster a positive culture across our venues.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets to the right people. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Buzzworks Holdings
✨Know Your Buzzworks
Before the interview, dive deep into Buzzworks Holdings. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their culture.
✨Showcase Your Leadership Style
As an Operations Manager, your leadership style is crucial. Be ready to discuss specific examples of how you've inspired and developed teams in previous roles. Highlight your coaching approach and how it has led to improved performance and guest experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational excellence. Think of situations where you had to drive sales or improve service standards, and be prepared to outline your thought process and the outcomes.
✨Emphasise Your People Skills
Buzzworks values a people-first culture, so make sure to emphasise your passion for creating memorable experiences for both guests and staff. Share stories that illustrate your ability to connect with people and foster a positive work environment.
