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- Tasks: Deliver top-notch customer service via phone, email, and social media.
- Company: Join Buzzworks, a vibrant hospitality group focused on community and positive experiences.
- Benefits: Flexible part-time hours, 40% staff discount, and wellbeing support.
- Why this job: Be the friendly voice that makes every guest feel valued and heard.
- Qualifications: Customer service experience and a passion for helping people.
- Other info: Great career progression opportunities in a supportive team culture.
The predicted salary is between 12 - 16 £ per hour.
We’re more than just a hospitality group; we’re a community. With 22 vibrant venues (and counting), Buzzworks is a people-first business that delivers positive energy, incredible food & drink, and unforgettable experiences to every neighbourhood we serve. Our Customer Services Team plays a vital part in that — they’re the friendly voices, quick problem-solvers, and brand ambassadors who make sure every guest feels valued and heard.
We’re now looking for a Customer Services Advisor (Part-Time, Weekends) to join our team.
- Flexible part‑time weekend hours
- Full Training and ongoing Development
- A supportive and people‑first team culture
- 40% staff discount across all Buzzworks venues
- Career progression opportunities within our growing company
- Additional holidays for long service at 1, 3 & 5 years
- Wellbeing support - Employee Assistance Programme & discounted gym membership
As a Customer Services Advisor, you’ll deliver excellent customer service across all communication channels, from phone calls and emails. You will provide friendly, professional support, resolve issues efficiently, and help create positive experiences that reflect the Buzzworks brand.
In This Role, You Will:
- Provide excellent customer service across all channels (phone, email, social media)
- Handle day‑to‑day guest enquiries and requests
- Investigate and resolve customer issues (e.g. benefit cards, vouchers)
- Communicate courteously and professionally with guests and colleagues
- Keep accurate records of interactions and resolutions
- Identify opportunities to improve guest satisfaction and create sales
You Are:
- Have some customer service experience, ideally within hospitality
- A confident communicator - both written and verbal
- Personable, proactive, and professional with a genuine passion for people
- Organised with strong administrative and IT skills
- Creative and intuitive with a positive, can‑do attitude
- A team player who thrives in a supportive, fast‑paced environment
Ready to make people feel great through every conversation? Apply now and join the Buzzworks Customer Services Team - where your personality, positivity, and passion for hospitality make all the difference. Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to achieving our mission: To make people feel great through hospitality.
Customer Service Team Member - Central Support Office in Kilmarnock employer: Buzzworks Holdings
Contact Detail:
Buzzworks Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Member - Central Support Office in Kilmarnock
✨Tip Number 1
Get to know the Buzzworks vibe! Before your interview, check out their venues and social media. This will help you understand their culture and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice for guests, think about how you can convey warmth and professionalism. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve solved problems or made someone’s day better. This will help you stand out as a proactive team player who fits right into the Buzzworks ethos.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the Buzzworks family!
We think you need these skills to ace Customer Service Team Member - Central Support Office in Kilmarnock
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and warmth into your words. Remember, we’re all about creating positive experiences!
Tailor Your Application: Make sure to tailor your application to the role of Customer Services Advisor. Highlight any relevant experience you have in hospitality or customer service, and connect it back to how you can contribute to our vibrant community at Buzzworks.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. This shows us that you’re organised and can communicate effectively, which is key for this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Buzzworks and what we stand for!
How to prepare for a job interview at Buzzworks Holdings
✨Know the Buzzworks Vibe
Before your interview, dive into what makes Buzzworks special. Familiarise yourself with their venues, values, and community focus. This will help you connect your answers to their mission of making people feel great through hospitality.
✨Show Off Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve delivered excellent customer service. Think about times you resolved issues or created positive experiences. This will demonstrate your ability to handle day-to-day guest enquiries effectively.
✨Practice Your Communication Style
Since this role requires strong verbal and written communication, practice articulating your thoughts clearly. You might even want to role-play common customer scenarios with a friend to showcase your friendly and professional approach.
✨Emphasise Team Spirit
Buzzworks values a supportive team culture, so be ready to discuss how you thrive in a team environment. Share examples of how you've collaborated with others to achieve goals or improve guest satisfaction, highlighting your proactive and personable nature.
