We’re more than just a hospitality group; we’re a community. Buzzworks is a people-first business that delivers positive energy, incredible food & drink, and unforgettable experiences to every neighbourhood we serve.
Our Customer Services Team plays a vital part in that,they are the friendly voices, quick problem-solvers, and brand ambassadors who make sure every guest feels valued and heard. We are now looking for a Customer Services Advisor to join our team.
The Buzz
- Flexible working, although weeknd work will be required.
- Full Training and ongoing Development
- A supportive and people-first team culture
- 40% staff discount across all Buzzworks venues
- Career progression opportunities within our growing company
- Additional holidays for long service at 1, 3 & 5 years
- Wellbeing support – Employee Assistance Programme & discounted gym membership
The Works
As a Customer Services Advisor, you will deliver excellent customer service across all communication channels, from phone calls and emails. You will provide friendly, professional support, resolve issues efficiently, and help create positive experiences that reflect the Buzzworks brand.
In this role, you will:
- Provide excellent customer service across all channels (phone, email, social media)
- Handle day-to-day guest enquiries and requests
- Investigate and resolve customer issues (e.g. benefit cards, vouchers)
- Communicate courteously and professionally with guests and colleagues
- Keep accurate records of interactions and resolutions
- Identify opportunities to improve guest satisfaction and create sales
You Are:
- Have some customer service experience, ideally within hospitality
- A confident communicator – both written and verbal
- Personable, proactive, and professional with a genuine passion for people
- Organised with strong administrative and IT skills
- Creative and intuitive with a positive, can-do attitude
- A team player who thrives in a supportive, fast-paced environment
Ready to make people feel great through every conversation?
Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to achieving our mission:
To make people feel great through hospitality.
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Customer Service Team Member in Kilmarnock employer: Buzzworks Holdings
Buzzworks Holdings is an exceptional employer, offering a dynamic work environment where culinary creativity thrives. With a strong focus on employee development and teamwork, you will have the opportunity to grow your skills in a high-volume kitchen while being part of a forward-thinking hospitality group that values quality and innovation across Scotland.
