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For Companies At a Glance
- Tasks: Ensure operational excellence and maintain brand standards across all Buzzworks venues.
- Company: Join Buzzworks, a vibrant hospitality company focused on people and exceptional service.
- Benefits: Enjoy flexible working, 40% staff discount, wellbeing perks, and career development opportunities.
- Why this job: Be the guardian of quality in a buzzing environment that values your contributions.
- Qualifications: Experience in quality or compliance roles, with strong attention to detail and communication skills.
- Other info: Collaborative culture with real progression opportunities and a commitment to diversity.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At Buzzworks, we are all about making people feel great – our guests, our teams, and our communities. With a portfolio of outstanding venues and a strong people-focused culture, we’re passionate about delivering exceptional hospitality and building careers that thrive.
The Buzz
- A buzzing, people-focused culture
- Flexible working options
- 40% staff discount across all Buzzworks venues
- Additional holidays for long service at 1, 3 and 5 years
- Access to Wagestream (financial wellbeing tool)
- Buzzworks Perks – exclusive discounts, treats & more
- Wellbeing Hub & Employee Assistance Programme
- Annual Wellbeing Day & Discounted Gym Membership
- Training, development, and real progression opportunities
The Works
As our Brand Standards & Quality Manager, you will be the guardian of operational excellence across our business. You’ll be accountable for creating, documenting, communicating, and auditing our brand and operational standards – ensuring every process is clear, consistent, and aligned with the Buzzworks way.
Working as part of the Learning & Development team, you’ll collaborate across all departments to ensure the highest quality of service and operational consistency is delivered at every level of the business.
Process & Standards Management
- Create and maintain clear, concise, and user-friendly documentation for brand standards and operational processes
- Package processes into accessible training and communication materials for venue teams
- Develop and manage a simple, accessible digital platform for hosting and sharing process documents
- Ensure all standards reflect legal compliance, industry best practice, and Buzzworks values
Auditing & Development
- Design and deliver a regular auditing schedule across all venues
- Analyse audit results and produce action-oriented reports and recommendations
- Continuously review standards in response to business needs, customer experience, and audit outcomes
- Recommend and lead changes that support operational effectiveness and quality delivery
Collaboration
- Collaborate with all departments to understand practical application of standards and processes, identifying areas for improvement or standardisation
- Work with the L&D team to embed standards and processes into onboarding, e-learning and live training
- Identify skills gaps and recommend training interventions based on findings
Who you are
- Experience in a quality, compliance or brand standards role within hospitality, retail, or a similar fast-paced industry
- Outstanding attention to detail and organisational skills
- A process-driven mindset with the ability to translate complex operations into simple steps
- Confident communicator – written, verbal and visual – with the ability to engage a range of audiences
- Comfortable using digital tools and systems to create and manage documentation
- A collaborative team player who thrives on working cross-functionally
- Passion for hospitality and a deep understanding of what ‘great’ looks like in customer experience
Benefits
- A buzzing, people-focused culture
- Flexible working options
- 40% staff discount across all Buzzworks venues
- Additional holidays for long service at 1, 3 and 5 years
- Access to Wagestream (financial wellbeing tool)
- Buzzworks Perks – exclusive discounts, treats & more
- Wellbeing Hub & Employee Assistance Programme
- Annual Wellbeing Day & Discounted Gym Membership
- Training, development, and real progression opportunities
Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to our mission: To make people feel great through hospitality.
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Brand Standards & Quality Manager employer: Buzzworks Holdings
Contact Detail:
Buzzworks Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Standards & Quality Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with Buzzworks team members on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Buzzworks' culture and values. Show us how your experience aligns with our mission to make people feel great. Tailor your answers to reflect our commitment to exceptional hospitality.
✨Tip Number 3
Practice your communication skills! As a Brand Standards & Quality Manager, you'll need to engage various audiences. Mock interviews with friends or mentors can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the Buzzworks family.
We think you need these skills to ace Brand Standards & Quality Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to delivering exceptional service and how you understand what 'great' looks like in customer experience.
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Use bullet points where necessary to break down your skills and experiences, especially those related to quality and standards management.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Brand Standards & Quality Manager role. Highlight relevant experiences that align with our values and the Buzzworks way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our buzzing team!
How to prepare for a job interview at Buzzworks Holdings
✨Know the Buzzworks Culture
Before your interview, dive into what makes Buzzworks tick. Familiarise yourself with their people-focused culture and values. This will help you align your answers with their mission of making people feel great, showing that you're not just a fit for the role but also for the company.
✨Showcase Your Attention to Detail
As a Brand Standards & Quality Manager, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature led to improved processes or quality outcomes. Be ready to discuss how you can bring this skill to Buzzworks.
✨Prepare for Collaboration Questions
Expect questions about teamwork and collaboration since this role involves working across departments. Think of specific instances where you successfully collaborated with others to achieve a common goal, and be prepared to share how you can foster teamwork at Buzzworks.
✨Demonstrate Your Process-Driven Mindset
Buzzworks is looking for someone who can simplify complex operations. Be ready to discuss how you've created clear documentation or training materials in the past. Highlight your ability to translate intricate processes into user-friendly formats, which is key for this role.
