Client Services Assistant

About us
Buzzacott is a passionately independent and growing professional services firm. We are based in the City of London, with a satellite office in Hong Kong. We are partner led and focused on people – our team and our clients. We combine market leading sector expertise and excellent service capability to provide exceptional service in our chosen markets.

Team Overview
This role sits within our Professional Support team, a people-focused and service-driven team responsible for ensuring our London office environment meets the needs of our c.600 colleagues. From greeting clients to managing facilities, the team ensures our workplace is safe, efficient, and welcoming.

Role Overview
We’re looking for a Client Services Assistant to support our front of house team. You’ll gain exposure to a wide range of responsibilities, while developing valuable skills in customer service, administration, and events. Due to the nature of event support, there will, at times, be the requirement to work outside of normal business hours. This opportunity is ideal for someone who is approachable, service-oriented and pro-active, with a natural enthusiasm for helping others and creating a positive workplace experience. Furthermore, as a Client Services Assistant, you will be the face of Buzzacott, greeting clients when they first enter the floor and will therefore need to be professional and well-presented at all times.

What you will be doing

• Serve as the first point of contact for clients and visitors, greeting them with a professional and friendly manner
• Manage incoming calls, ensuring inquiries are handled efficiently and discreetly
• Coordinate meeting room bookings, ensuring seamless scheduling, booking confirmations, and room setup
• Support the organisation of client meetings, events and presentations
• Coordinate with the hospitality team to ensure catering requirements are met
• Undertake regular checks to ensure the reception and meeting rooms are maintained to a high standard
• Assist the Client Services Senior Manager and the Marketing Team with events
• Handle general administrative duties, such as booking couriers and taxis, maintaining spreadsheets and updating the reception manual

What we’re looking for

• Provide courteous, solution-oriented support to colleagues and visitors.
• Excellent organisational skills with good attention to detail, by maintaining accuracy across all duties, in particular events and administrative duties
• Ability to multi-task varying responsibilities
• Excellent communication skills, with a professional and confident phone manner, and a pro-active can-do attitude
• Experience in a professional services or corporate office environment.
• Able to work flexibly and as part of a team.
• Skilled in MS office suite, including Outlook, Word, Excel and Teams, with a willingness to learn new software as and when required.

What you’ll bring

• Approachable, pro-active & supportive, creating a welcoming atmosphere and offers help readily.
• A warm, welcoming personality with confidence in engaging with people at all levels.
• Collaborates and works well in teams, sharing knowledge to supports collective goals.
• Takes ownership of tasks, meeting deadlines, and delivers consistently.
• A commitment to maintaining confidentiality and professionalism, whilst providing a discreet service – handling sensitive information with integrity
• Efficiently and effectively adapts to the varying and changing demands of the business.
• Embraces change with ease and provide flexible support across different areas as needed.

Why Buzzacott?
We’re big enough to provide deep expertise across a wide range of specialisms, but small enough to value meaningful personal connections — with clients and colleagues alike. You’ll work alongside experienced professionals who will support your continued development, while you contribute to shaping the growth of both our team and our clients. At Buzzacott, we’re committed to equal opportunities and ensuring all employment decisions are fair, objective, and based on merit.

To find out more about the team and life at Buzzacott, please refer to the career pages for further information, and to hear from team members across the firm about their experiences.

If you are interested in this role, we encourage you to apply directly via the “Apply” button at the top of the page. When applying, please include your salary expectations and let us know what interests you about the role. If you would like to talk to a member of our HR Team about the vacancy before applying, contact recruitment@buzzacott.co.uk

Please note: Our HR Team review and respond to all applications. No agencies please.