Senior Technology Support Analyst Professional Support (Technology) · London

We are looking for a senior support analyst to join our high‑performing, collaborative team that provides integrated, reliable, and secure technology solutions to enable our colleagues to work efficiently from anywhere. Our work underpins the firm’s operations, ensuring that every department has the tools and support they need to deliver exceptional service. Our remit spans everything from infrastructure and cybersecurity to cloud platforms, data analytics, and business applications. We work closely with stakeholders across the firm to understand their needs and deliver technology that is secure, scalable, and aligned with our strategic goals.

The role will be expected to operate at the Skills for the Information Age (SFIA) Development and Implementation discipline, Level 3 in order to provide additional IT service support resource to the Technology team in support of our growing business needs and requirements. This position provides support service delivery of the technology estate, provide face to face and remote support to the organisations internal staff and assist with supporting other functions of the IT team to deliver first class service.

Key aspects of the role:

• Deliver high‑quality consistent, customer‑focused support across face‑to‑face, remote and telephone channels.
• Resolve support tickets within agreed SLAs for incidents, service requests and change tasks.
• Maintain accurate and timely updates within the ITSM platform to reflect progress and next steps.
• Contribute to continual service improvement initiatives, recommending enhancements to processes, tools or documentation.
• Support compliance with technology policies including data protection, security, antivirus, and backup standards.
• Collaborate with colleagues across the Technology team to support the successful delivery of IT projects.
• Work with outsourced security advisors to resolve security findings promptly and support ongoing improvements to the firm’s security posture.

What we’re looking for:

• Strong understanding of end‑user computing technologies, including Windows OS, Microsoft 365, Intune, Azure AD and standard productivity applications.
• Experience supporting hardware and peripherals, including laptops, mobile devices, printers and docking solutions.
• Competence in troubleshooting AV and meeting‑room technology, including displays, conferencing equipment and presentation systems.
• Ability to support software deployment and upgrades, and to diagnose technical issues.

You will need to be proactive, reliable, self‑motivated and customer‑service orientated, and be committed to professional development and staying updated with emerging technologies. At Buzzacott, we’re committed to equal opportunities and ensuring all employment decisions are fair, objective, and based on merit. We also have a firmly embedded approach to flexitime and support flexible working opportunities.