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- Tasks: Lead a dynamic team to deliver exceptional customer service and uphold Buzz Bingo's brand values.
- Company: Join Buzz Bingo, the UK's top choice for Bingo, with a vibrant and supportive culture.
- Benefits: Enjoy competitive salary, 5 weeks annual leave, staff discounts, and wellness support.
- Other info: Opportunities for professional growth and recognition through our Buzz Brilliance Awards.
- Why this job: Make a real impact in a fun environment while developing your career in the leisure industry.
- Qualifications: Experience in managing teams and delivering excellent customer service in a face-to-face role.
The predicted salary is between 30000 - 33000 £ per year.
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Ipswich. This is a full time 44 hour role. You must be flexible and available to work within the opening hours of the business. The salary for this role is up to £33k depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday
- Staff discount 50% off bingo tickets, food online, in club and live
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment
- Mobility to travel and work in other sites as required
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- Self-aware and welcomes constructive feedback
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
Applicants must be 18+
Deputy General Manager in Suffolk employer: Buzz Group
Contact Detail:
Buzz Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Suffolk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Buzz Bingo on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the Buzz Bingo brand inside out. Familiarise yourself with their values and customer service approach. Show us how you can embody that spirit in your role as Deputy General Manager!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through! Use examples from your past experiences to demonstrate your leadership and customer service skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team of remarkable people at Buzz Bingo.
We think you need these skills to ace Deputy General Manager in Suffolk
Some tips for your application 🫡
Show Your Passion for Bingo: When you're writing your application, let your love for Bingo shine through! We want to see how you connect with our mission to be the Nation’s No 1 Choice for Bingo. Share any personal experiences or stories that highlight your enthusiasm for the game and the community it creates.
Tailor Your Experience: Make sure to customise your application to reflect your previous experience in customer service and team management. We’re looking for evidence of how you've led teams and delivered exceptional service, so don’t hold back on those examples!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your writing. Use a friendly tone and be honest about your skills and experiences. We want to get to know the real you, not just a list of qualifications!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our remarkable team at Buzz Bingo Ipswich!
How to prepare for a job interview at Buzz Group
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand what Buzz Bingo stands for. Familiarise yourself with their brand values and customer service ethos. This will help you demonstrate how your experience aligns with their mission to be the Nation’s No 1 Choice for Bingo.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team in a customer service environment. Highlight how you set an example on the floor and drove initiatives that improved customer satisfaction.
✨Be Ready to Discuss Business Awareness
Buzz Bingo is looking for someone who understands the commercial drivers of the business. Think about times when you've made decisions based on business awareness. Be prepared to discuss how you can bring this insight to the role and contribute to the club's local strategic plan.
✨Embrace Feedback and Self-Awareness
During the interview, be open about your strengths and areas for improvement. Buzz Bingo values self-awareness and the ability to accept constructive feedback. Share examples of how you've used feedback to grow in your previous roles, showing that you're committed to personal and professional development.