At Buzz Bingo, we're all about bringing people together, creating unforgettable experiences, and building a community our customers love. We're looking for an enthusiastic and inspiring Live Bingo Assistant Manager to help deliver exceptional Live Bingo experiences across our online and retail channels. If you're a people-focused leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about customer experience, we'd love to hear from you.
The Role
- Reporting to the Customer Operations Manager - Live Bingo, you'll lead a team of Live Hosts and Chat Hosts, ensuring every session is engaging, compliant and delivered to a high standard.
- You'll support team performance, customer engagement, operational delivery and commercial success, while helping to create memorable experiences for our players.
- Leading, coaching and developing a team of Live Hosts and Chat Hosts.
- Supporting recruitment, onboarding and performance management.
- Delivering engaging Live Bingo sessions and outstanding customer experiences.
- Managing social media activity, promotions and customer engagement initiatives.
- Overseeing day-to-day operations, scheduling and reporting.
- Monitoring performance, driving continuous improvement and achieving KPIs.
- Supporting payroll, operational costs and accurate customer payouts.
- Ensuring compliance with gaming regulations, safer gambling and company policies.
- Deputising for the Customer Operations Manager when required.
Requirements
- Experience leading or coaching customer-facing teams.
- Strong people development and communication skills.
- Excellent organisational and problem-solving abilities.
- Ability to work in a fast-paced environment and prioritise effectively.
- A passion for customer experience, entertainment and team success.
- Experience in customer engagement, live operations, hospitality, retail or a similar environment.
- Knowledge of gaming compliance and safer gambling is desirable but not essential.
Ready to bring the Buzz Bingo community to life?
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Live Bingo Assistant Manager in Nottingham employer: Buzz Group
At Buzz Bingo, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Database Administrator SQL, you will have the opportunity to work with cutting-edge technology in a supportive environment that encourages professional growth and development. Our commitment to employee well-being is reflected in our comprehensive benefits package and the chance to be part of a dynamic team that values your contributions and ideas.
