At a Glance
- Tasks: Deliver exceptional customer service and support across various areas of the Club.
- Company: Join a vibrant Crawley Club with a focus on community and fun.
- Benefits: Enjoy flexible hours, wellbeing apps, training, and generous staff discounts.
- Other info: Flexible shifts, including evenings and weekends, with opportunities for growth.
- Why this job: Be part of a dynamic team making every customer's experience memorable.
- Qualifications: Experience in customer service, strong communication skills, and cash handling.
The predicted salary is between 10 - 12 £ per hour.
Join us as a Customer Assistant in our Crawley Club offering a 20 hour contract which is fully flexible over 7 days, including evenings and weekends, with some shifts finishing as late as 2:00 AM.
The Role You'll Play
- Provide outstanding customer service to all Customers and go above and beyond to meet their needs.
- Build rapport and relationships with Customers.
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen, including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
- Support with other duties as requested by the line manager.
- Ensure a Safer Gambling Environment for all our Customers and Colleagues across all our channels; online, in club and live.
Qualifications
- Experience delivering first-class, personalised customer service in a face-to-face role, preferably in hospitality, retail or leisure environment.
- Outstanding communication skills that can be adapted to different situations when necessary.
- Experience of handling cash and basic numeracy knowledge.
- Confidence to challenge the way things are done and ensure all Customers follow our company policies and standards.
Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more.
- Thrive App – for your mental wellbeing approved by the NHS.
- Buzz Brights Apprenticeships.
- Buzz Brilliance Awards – Employee Recognition Scheme.
- Buzz Learning – our digital learning platform with access to 100s of online courses.
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more.
- Access to Trained Mental Health Advocates for advice on your mental wellbeing.
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues).
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible).
- Staff discount 50% off bingo tickets, food & soft drinks.
- Refer a Friend Scheme.
- Life Assurance.
- Pension Scheme.
Customer Assistant in Northgate employer: Buzz Group
Join our dynamic team as a Customer Assistant in Crawley, where we prioritise outstanding customer service and foster a supportive work culture. With flexible hours, comprehensive training, and a focus on employee wellbeing through initiatives like the Help@Hand app and Buzz Learning platform, we empower our staff to grow and thrive in their roles. Enjoy generous benefits including 4 weeks of annual leave, staff discounts, and recognition schemes that celebrate your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Northgate
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding what we value will help you connect with us and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. We love hearing about how you’ve built rapport and handled challenges, so be ready to share those stories.
✨Tip Number 3
Be flexible and open-minded during the interview. We’re looking for someone who can adapt to different tasks across the club. Show us that you’re willing to jump in wherever needed, whether it’s at the bar or helping with housekeeping.
✨Tip Number 4
Don’t forget to ask questions! This is your chance to find out more about the role and the team. Asking thoughtful questions shows us that you’re engaged and serious about joining our Crawley Club family.
We think you need these skills to ace Customer Assistant in Northgate
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for customers in previous roles, especially in hospitality or retail.
Be Yourself!:Let your personality shine through in your application. We’re looking for someone who can build rapport with our customers, so don’t be afraid to show us what makes you unique!
Tailor Your Application:Read the job description carefully and tailor your application to match. Use similar language and focus on the skills and experiences that align with what we’re looking for in a Customer Assistant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Buzz Group
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Assistant role thoroughly. Familiarise yourself with the key responsibilities like providing outstanding customer service and being flexible across various tasks. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered first-class customer service. Think about situations where you went above and beyond to meet customer needs, as this is crucial for the role. Be ready to discuss how you build rapport and handle challenging situations.
✨Demonstrate Flexibility and Team Spirit
Since the job requires flexibility across different areas of the Club, be prepared to talk about your adaptability. Share instances where you've successfully taken on various roles or tasks in a team setting, highlighting your willingness to support colleagues and contribute to a positive environment.
✨Understand Company Policies and Safer Gambling
Familiarise yourself with the company's policies, especially regarding safer gambling. Be ready to discuss how you would ensure compliance and promote a safe environment for customers. This shows that you take the role seriously and are committed to upholding company standards.
