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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant Sunderland Club with a focus on community and customer care.
- Benefits: Flexible hours, wellbeing apps, training opportunities, and generous staff discounts.
- Why this job: Make a difference in customers' lives while gaining valuable experience in a fun environment.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic role with opportunities for personal growth and recognition.
The predicted salary is between 20000 - 25000 £ per year.
Join us as a Customer Assistant in our Sunderland Club, offering a 16-hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers, always looking after them and caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app providing fast remote GP access for you and your family.
- Thrive App – for your mental wellbeing, approved by the NHS.
- Buzz Brights Apprenticeships.
- Buzz Brilliance Awards – Employee Recognition Scheme.
- Buzz Learning – our digital learning platform with access to hundreds of online courses.
- In‑house Training – Fire safety, Food safety 1 & 2, COSHH and more.
- Access to Trained Mental Health Advocates for advice on your mental wellbeing.
- 4 weeks Annual Leave plus Public Holidays (prorated accordingly for part‑time colleagues).
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible).
- Staff discount 50% off bingo tickets, food & soft drinks.
- Refer a Friend Scheme.
- Life Assurance.
- Pension Scheme.
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers.
- Be flexible on tasks across all areas of the Club – front of house, book sales, treasury, machines, the bar area and kitchen, including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
- Support with other duties as requested by the line manager.
- Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.
The Winning Combination We’re Looking For
- Experience in delivering first‑class, personalised customer service in a face‑to‑face role, preferably in a hospitality, retail or leisure environment.
- Outstanding communication skills that can be adapted to different situations when necessary.
- Experience of handling cash and basic numeracy knowledge.
- Confidence in challenging the way things are done and ensuring all Customers follow our company policies and standards.
- Applicants must be 18+.
Customer Assistant in North East employer: Buzz Group
Contact Detail:
Buzz Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant in North East
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you went above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! Make sure you look smart and professional. First impressions matter, especially in a customer-facing role like this one.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank you email. It shows you’re keen and helps you stand out from the crowd.
We think you need these skills to ace Customer Assistant in North East
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about why you love providing exceptional customer service.
Tailor Your Application: Make sure to tailor your application to the Customer Assistant role. Highlight any relevant experience in hospitality or retail, and don’t forget to mention your outstanding communication skills. We love seeing how you can adapt to different situations!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Buzz Group
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to deliver first-class service, which is crucial for the Customer Assistant role.
✨Practice Your Communication Skills
Since outstanding communication is key for this position, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you adapt your communication style to different situations, just like you would with customers.
✨Be Ready to Discuss Flexibility
Given the flexible nature of the role, be prepared to discuss your availability and willingness to work evenings and weekends. Highlight any previous experience where you adapted to changing schedules or took on various tasks, as this will show that you're a team player ready to support the club's needs.