At a Glance
- Tasks: Build relationships with customers and support various club areas.
- Company: Join a vibrant club focused on exceptional customer service.
- Benefits: Flexible hours, wellbeing apps, training, and generous discounts.
- Other info: Dynamic role with opportunities for personal growth and recognition.
- Why this job: Make a real difference in people's experiences while having fun.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 12 - 14 £ per hour.
Build rapport and relationships with Customers. Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard. Support with other duties as requested by the line manager. Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.
Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment. Outstanding communication skills that can be adapted to different situations when necessary. Experience of handling cash and basic numeracy knowledge. You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards.
Join us as a Customer Assistant in our Wavertree Club offering a 16‑25 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You'll Play: As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Benefits:
- Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App - for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards - Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In‑house Training - Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Customer Assistant in Liverpool employer: Buzz Group
Join our vibrant Wavertree Club as a Customer Assistant, where we prioritise exceptional customer service and foster a supportive work environment. With flexible hours, comprehensive training opportunities, and a strong focus on employee wellbeing through initiatives like the Help@Hand app and mental health support, we ensure our team members thrive both personally and professionally. Enjoy generous benefits including annual leave, staff discounts, and recognition programmes that celebrate your contributions to our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide exceptional service. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to show off your flexibility! Since the role involves various tasks, be prepared to discuss how you've adapted to different roles in the past. Share specific examples that highlight your versatility.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Assistant in Liverpool
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to customer service.
Tailor Your Application:Make sure to tailor your application to the Customer Assistant role. Highlight your experience in hospitality or retail, and mention specific skills like communication and cash handling that match what we're looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Buzz Group
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Assistant role thoroughly. Familiarise yourself with the key responsibilities like building rapport with customers and maintaining high standards in all areas of the Club. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Whether it's in hospitality, retail, or leisure, be ready to discuss how you went above and beyond for customers. This will demonstrate your ability to create a welcoming environment, which is crucial for this role.
✨Be Ready for Flexibility Questions
Since the job requires flexibility across various tasks, think about times when you've adapted to changing situations. Be prepared to discuss how you handle multiple responsibilities, whether it’s working at the bar, managing book sales, or ensuring cleanliness throughout the Club.
✨Communicate Effectively
Outstanding communication skills are essential for this position. Practice articulating your thoughts clearly and adapting your communication style to different scenarios. During the interview, listen carefully to questions and respond thoughtfully to show that you can engage with customers effectively.
