At a Glance
- Tasks: Engage customers as a Slots Host, providing tours and resolving machine issues.
- Company: Exciting arcade environment in Leicester with flexible hours.
- Benefits: Wellbeing apps, training opportunities, 4 weeks annual leave, and staff discounts.
- Other info: Flexible shifts, including evenings and weekends, with career growth potential.
- Why this job: Join a fun team, interact with customers, and enjoy a vibrant work atmosphere.
- Qualifications: Customer service skills and a basic understanding of gaming environments.
The predicted salary is between 22000 - 25000 £ per year.
Join us as a Slots Host in our Leicester Club offering a 30 hour contract which is fully flexible over 7 days, including evenings and weekends, with some shifts finishing as late as 2:00 AM. You will also receive training to become a keyholder, demonstrating how to enjoy the games on offer.
Providing new member tours with a clear, exciting and engaging explanation of what's on offer. Maintaining an understanding of First Level Fault Fixing on Machines to resolve basic faults; if you're unable to fix the issue, escalating to relevant parties. Playing a part in securely collecting money from the machines on a daily/weekly basis. Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.
The Winning Combination We're Looking For
- You can build a strong rapport with Customers and are always polite and engaging.
- Experience working with slots or in an arcade.
- You can tailor your approach when speaking to different Customers.
- You go the extra mile for your Customers and Colleagues.
- A basic knowledge of gaming environments is beneficial for your role.
- A positive approach to daily tasks and commitment to meeting your targets.
Benefits
- Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more.
- Thrive App - for your mental wellbeing approved by the NHS.
- Buzz Brights Apprenticeships.
- Buzz Brilliance Awards - Employee Recognition Scheme.
- Buzz Learning, our digital learning platform with access to 100s of online courses.
- In-house Training - Fire safety, Food safety 1 & 2, COSHH and more.
- Access to Trained Mental Health Advocates for advice on your mental wellbeing.
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues).
- Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible).
- Staff discount 50% off bingo tickets, food & soft drinks.
- Refer a Friend Scheme.
- Life Assurance.
- Pension Scheme.
Customer Arcade Assistant in Leicester employer: Buzz Group
Join our vibrant Leicester Club as a Customer Arcade Assistant, where we prioritise employee wellbeing and growth. With flexible working hours, comprehensive training, and a supportive work culture, you will have the opportunity to engage with customers while enjoying benefits like mental health support, generous leave, and staff discounts. We are committed to creating a Safer Gambling Environment, ensuring that both our customers and colleagues thrive in a rewarding atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Arcade Assistant in Leicester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Buzz Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Buzz Group and let us see your personality shine through!
We think you need these skills to ace Customer Arcade Assistant in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Buzz Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Buzz Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Buzz Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Buzz Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Buzz Group will surely appreciate.
