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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive business success.
- Company: Join Buzz Bingo, the UK's top choice for Bingo, with a vibrant team culture.
- Benefits: Enjoy competitive salary, 5 weeks annual leave, staff discounts, and wellness support.
- Why this job: Make a real impact in a fun environment while developing your career.
- Qualifications: Experience in managing teams and delivering excellent customer service.
- Other info: Flexible hours, opportunities for growth, and a supportive workplace.
The predicted salary is between 30000 - 33000 £ per year.
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Ipswich. This is a full time 44 hour role. You must be flexible and available to work within the opening hours of the business. The salary for this role is up to £33k depending on experience.
Join Our Team of Remarkable People At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday
- Staff discount 50% off bingo tickets, food & soft drink
Your Responsibilities as Part of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Deputise for the General Manager in all operational aspects of the Club
- Evaluate actions to maintain and improve KPI performance
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Provide input to the club’s local strategic plan
- Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
- Have a highly visible presence in all areas of the club at peak trading times
- Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment
- Mobility to travel and work in other sites as required
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- Self-aware and welcomes constructive feedback
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
Applicants must be 18+
Deputy General Manager in Ipswich employer: Buzz Group
Contact Detail:
Buzz Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Ipswich
✨Tip Number 1
Get to know the company culture! Before your interview, check out Buzz Bingo's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the Deputy General Manager role, especially around customer service and team management.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've improved customer service or led a team to achieve great results. Buzz Bingo loves a good story, so make sure yours highlights your skills and impact.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Deputy General Manager in Ipswich
Some tips for your application 🫡
Show Your Passion for Bingo: When you're writing your application, let your love for bingo shine through! We want to see how you connect with our mission to be the Nation’s No 1 Choice for Bingo. Share any experiences that highlight your enthusiasm for customer service and community engagement.
Tailor Your Application: Make sure to customise your application to fit the Deputy General Manager role. Highlight your relevant experience in managing teams and delivering exceptional customer service. We’re looking for specific examples that demonstrate your skills and how they align with our brand values.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Buzz Bingo family!
How to prepare for a job interview at Buzz Group
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand Buzz Bingo's brand values and mission. Familiarise yourself with their approach to customer service and how they create a welcoming environment. This will help you demonstrate your alignment with their culture during the interview.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Be ready to discuss how you motivate others and drive results, as this will be key in your role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer feedback. Think of specific situations where you’ve had to evaluate performance or implement changes based on customer insights. Practising these responses will help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the club's strategic plans or how they measure success in customer service. This shows your genuine interest in the role and helps you gauge if Buzz Bingo is the right fit for you.