At a Glance
- Tasks: Provide exceptional customer service and handle cash transactions with care.
- Company: Join a vibrant club in Ipswich with a focus on community and fun.
- Benefits: Enjoy 4 weeks annual leave, staff discounts, and access to wellbeing apps.
- Other info: Flexible hours including evenings and weekends, with great career development opportunities.
- Why this job: Be part of a team that values customer care and personal growth.
- Qualifications: Experience in customer service and cash handling is preferred.
The predicted salary is between 20000 - 25000 € per year.
Do you have Cash Office experience? Are you comfortable with Cash Handling and Reconciliation? If yes, we would love to hear from you! Join us as a Customer Assistant in our Ipswich Club offering a 25 hour contract which will include evenings and weekends.
The Role You’ll Play
- As a Customer Assistant you go above and beyond to provide exceptional service to our Customers.
- You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant - Cashier in Ipswich employer: Buzz Group
Join our vibrant team as a Customer Assistant in Ipswich, where we prioritise exceptional customer service and employee wellbeing. With benefits like the Help@Hand app for health support, extensive training opportunities, and a supportive work culture that values recognition and personal growth, you’ll find a rewarding environment that truly cares for its employees. Enjoy flexible working hours, generous leave policies, and exclusive staff discounts while making a positive impact in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cashier in Ipswich
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to exceptional service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Assistant - Cashier in Ipswich
Some tips for your application 🫡
Show Off Your Cash Handling Skills:Make sure to highlight any experience you have with cash handling and reconciliation in your application. We want to see that you're comfortable managing money and can keep things running smoothly!
Personalise Your Application:Don’t just send a generic application! Tailor your cover letter and CV to reflect how your experience aligns with the role of Customer Assistant. We love seeing how you connect with our values and the importance of customer service.
Be Yourself:Let your personality shine through in your written application. We’re looking for someone who can build rapport with customers, so show us your friendly side and how you’d fit into our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board as a Customer Assistant!
How to prepare for a job interview at Buzz Group
✨Know Your Cash Handling Basics
Make sure you brush up on your cash handling and reconciliation skills before the interview. Be ready to discuss your previous experience with cash management, as this role heavily relies on it. Highlight any specific systems or processes you've used in the past.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about situations where you went above and beyond for a customer, as this will resonate well with the company's focus on caring for people.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer interactions or cash handling. Practice responding to these types of questions, demonstrating your problem-solving skills and ability to adapt to different scenarios.
✨Understand the Company Culture
Familiarise yourself with the company’s values and culture. They emphasise a safe gambling environment and exceptional service, so be prepared to discuss how you can contribute to these aspects. Showing that you align with their mission will give you an edge.
