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- Tasks: Lead the team and ensure customers have an outstanding experience at our Coatbridge club.
- Company: Join a vibrant club focused on exceptional customer service and community engagement.
- Benefits: Enjoy flexible shifts, 50% staff discounts, wellness apps, and in-house training opportunities.
- Why this job: Be part of a fun environment where you can grow your skills and make a real impact.
- Qualifications: Experience in customer service, ideally in hospitality or retail, with strong communication skills.
- Other info: Full-time role with varied shifts, including evenings and weekends.
The predicted salary is between 23800 - 25000 £ per year.
Why not join us as a Session Manager in our Coatbridge club. Starting salary of £11.44 p/h rising to £12.40 p/h upon successful completion of probation and sign off. This is a Full Time 40 Hour Role and will include daytime, evening, late night, and weekend shifts., As a Session Manager you go above and beyond to provide exceptional service to our customers. You make sure our customers have an outstanding experience every single time they visit the Club to enhance their overall experience. You lead from the front, ensuring that our teams understand what is expected of them., * Build rapport and relationships with customers.
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Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
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Run Bingo Sessions including supervising the operation and coaching and supporting the team.
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Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.
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Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment.
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Outstanding communication skills that can be adapted to different situations when necessary.
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Experience at a Supervisor or Team Leader level ideally in a Retail, Hospitality or Leisure business.
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You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards.
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Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more!
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Thrive App – for your mental wellbeing approved by the NHS.
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My Eva – an online financial expert to help with any money-related matters.
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Buzz Brights Apprenticeships
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Buzz Learning, our digital learning platform with access to 100s of online courses.
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In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
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Access to Trained Mental Health Advocates for advice on your mental wellbeing
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4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
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Staff discount 50% off bingo tickets, food & soft drinks
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Refer a friend Scheme
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Pension Scheme
Duty Manager employer: Buzz Group
Contact Detail:
Buzz Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Make sure to showcase your experience in delivering exceptional customer service. Think about specific examples where you went above and beyond for customers, as this will resonate well with the role of a Session Manager.
✨Tip Number 2
Highlight any leadership or supervisory experience you have. Being able to demonstrate how you've successfully led a team or managed a shift will be crucial for this position.
✨Tip Number 3
Familiarize yourself with the concept of Safer Gambling and be prepared to discuss how you would create a safe environment for customers. This shows that you understand the responsibilities that come with the role.
✨Tip Number 4
Be ready to talk about your flexibility and adaptability in various roles within a club setting. The ability to switch between tasks like managing the bar, overseeing bingo sessions, and maintaining cleanliness is key for a Session Manager.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Session Manager position. Highlight key responsibilities and required skills, such as customer service experience and leadership abilities, to tailor your application.
Craft a Tailored CV: Update your CV to reflect relevant experience in hospitality, retail, or leisure environments. Emphasize your supervisory roles and any specific achievements that demonstrate your ability to provide exceptional customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering outstanding customer experiences. Mention how your previous experiences align with the responsibilities of a Session Manager and your commitment to creating a safe and enjoyable environment for customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Buzz Group
✨Show Your Customer Service Skills
As a Session Manager, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, especially in hospitality or retail.
✨Demonstrate Leadership Experience
Highlight your experience in leading teams or supervising staff. Discuss how you motivate your team and ensure they understand their roles, as this will be crucial for the position.
✨Be Ready to Discuss Flexibility
The role requires flexibility across various tasks. Be ready to talk about your adaptability and willingness to take on different responsibilities, from front of house to kitchen duties.
✨Understand Safer Gambling Practices
Familiarize yourself with safer gambling environments and be prepared to discuss how you would implement these practices in the club. This shows your commitment to customer safety and well-being.
