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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive business success.
- Company: Join Buzz Bingo, the UK's top choice for Bingo, with a vibrant and supportive culture.
- Benefits: Enjoy competitive salary, wellness apps, training opportunities, and generous holiday perks.
- Why this job: Make a real impact in a fun environment while developing your career in the leisure industry.
- Qualifications: Experience in customer service management and a passion for team development.
- Other info: Flexible hours, exciting challenges, and a chance to grow with a leading brand.
The predicted salary is between 28000 - 40000 £ per year.
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Tooting. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £35,000 p/a.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection – online and in Club – that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
Your Responsibilities as Part of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Assist the General Manager to implement the brand strategy flawlessly at a local level
- Deputise for the General Manager in all aspects of the Club
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Provide input to the club’s local strategic plan
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
- Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
- Ensure that the Company’s legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face‑to‑face customer service role, ideally within a leisure, gaming, hospitality or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction ‘on the floor’
- A relentless focus upon customer service standards with strong attention to detail
- Self‑aware and welcomes constructive feedback
- Committed to your own and others’ development
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
Equal Opportunities Employer
As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.
Applicants must be 18+.
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Deputy General Manager employer: Buzz Group
Contact Detail:
Buzz Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Deputy General Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching Buzz Bingo and understanding their brand values. Show us how your experience aligns with their mission to be the Nation’s No 1 Choice for Bingo. Tailor your answers to reflect that passion for customer service!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand right from the start.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Deputy General Manager role. Highlight your previous management experience in customer service, especially in leisure or hospitality, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about Bingo and how you can contribute to our mission at Buzz Bingo. Be genuine and let your personality come through!
Showcase Your Achievements: When filling out your application, don’t just list your duties from past jobs. Instead, focus on specific achievements and how they relate to the responsibilities of the Deputy General Manager role. We love seeing results!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Buzz Bingo!
How to prepare for a job interview at Buzz Group
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand what Buzz Bingo stands for. Familiarise yourself with their brand values and mission. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Deputy General Manager, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can maintain and improve customer experience at Buzz Bingo.
✨Demonstrate Leadership Experience
You'll be assisting the General Manager and managing a team, so highlight your leadership skills. Think of specific instances where you've successfully led a team or project, and be prepared to discuss how you motivate and support your colleagues.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether Buzz Bingo is the right fit for you.
