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- Tasks: Deliver exceptional customer service and support across various areas of the club.
- Company: Join a supportive team at Coventry Savoy Club, where you can be yourself.
- Benefits: Enjoy mental wellbeing apps, in-house training, and generous staff discounts.
- Why this job: Make meaningful connections while working in a fun and dynamic environment.
- Qualifications: Experience in customer service, strong communication skills, and cash handling knowledge.
- Other info: Flexible hours with opportunities for growth and recognition.
The predicted salary is between 1040 - 1248 £ per month.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! We are particularly interested in speaking with candidates that have a catering/cooking background. Join us as a Customer Assistant in our Coventry Savoy Club offering a 16 hour contract which includes evenings and weekends working until 1am.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant in Coventry employer: Buzz Group
Contact Detail:
Buzz Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant in Coventry
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or provide exceptional service. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions during the job.
✨Tip Number 3
Don’t forget to highlight your catering or cooking background during interviews. Share specific examples of how your experience can enhance the customer experience, especially if it relates to food and drink service. This will set you apart from other candidates!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace Customer Assistant in Coventry
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application: Make sure to highlight any relevant experience you have in customer service or hospitality. We love candidates who can demonstrate their skills in a way that aligns with our values and the role of a Customer Assistant.
Show Enthusiasm: Express your passion for providing exceptional service! We’re looking for someone who genuinely cares about customers, so share examples of how you’ve gone above and beyond in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Buzz Group
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in a hospitality context. Be ready to share examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of exceptional service.
✨Showcase Your People Skills
As a Customer Assistant, building rapport is key. Prepare to discuss how you connect with people and handle different personalities. Think of specific situations where your communication skills made a difference.
✨Be Ready for Flexibility
The role requires you to be adaptable across various tasks. During the interview, highlight your ability to juggle multiple responsibilities and your willingness to step in wherever needed. Share past experiences that demonstrate your flexibility.
✨Understand the Company Culture
Familiarise yourself with the company's values and benefits, like their focus on mental wellbeing and training opportunities. Mentioning these during your interview shows that you're genuinely interested in being part of their team and culture.
