At a Glance
- Tasks: Provide exceptional customer service and support in various areas of the club, including the kitchen.
- Company: Join a supportive team that values your individuality and growth.
- Benefits: Enjoy flexible hours, competitive pay, and access to mental wellbeing resources.
- Other info: Great opportunities for training and career advancement await you!
- Why this job: Be part of a fun environment where you can genuinely be yourself and make a difference.
- Qualifications: Previous kitchen experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Coatbridge Club on a 20 hour contract. This role is fully flexible over 7 days, including evenings and weekends, and includes working in the kitchen, so previous kitchen experience is required.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Previous kitchen experience is required
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant - Kitchen in Coatbridge employer: Buzz Group
Join our dynamic team as a Customer Assistant in the Coatbridge Club, where we prioritise your personal growth and well-being. With a supportive work culture that encourages flexibility and development, you'll enjoy benefits like access to mental health resources, in-house training, and generous holiday options. Experience a rewarding environment where your contributions are recognised and valued, making every day at work fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Kitchen in Coatbridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Customer Assistant.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Be flexible and show it! Highlight your adaptability during the interview. Mention how you can handle various tasks in the kitchen and front of house, as this role requires a bit of everything.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Customer Assistant - Kitchen in Coatbridge
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Highlight Relevant Experience:Make sure to mention any previous kitchen or customer service experience you have. We love seeing how your past roles have prepared you for this position, so give us the details!
Tailor Your Application:Read the job description carefully and tailor your application to match. Use similar language and highlight how your skills align with what we’re looking for in a Customer Assistant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Buzz Group
✨Know Your Kitchen Stuff
Since previous kitchen experience is a must, brush up on your culinary skills and be ready to discuss your past roles. Think about specific tasks you’ve handled, like food safety or cooking techniques, and be prepared to share examples of how you contributed to a smooth kitchen operation.
✨Show Off Your People Skills
As a Customer Assistant, building rapport with customers is key. Prepare some anecdotes that highlight your ability to connect with people, whether it’s resolving a complaint or simply making someone’s day better. Remember, they want to see your personality shine through!
✨Flexibility is Key
This role requires flexibility across various tasks, so be ready to discuss how you adapt to changing situations. Think of times when you’ve had to switch gears quickly in a previous job and how you managed to keep everything running smoothly.
✨Understand the Company Culture
Familiarise yourself with the company’s values and mission. They’re looking for someone who genuinely cares about customer service and creating a positive environment. Be prepared to explain why you resonate with their ethos and how you can contribute to their team.
