At a Glance
- Tasks: Provide exceptional service and build relationships with customers in a fun environment.
- Company: Join a supportive team at our Basildon Club, where you can be yourself.
- Benefits: Enjoy mental wellbeing support, training opportunities, and generous staff discounts.
- Other info: Flexible part-time hours with opportunities for growth and recognition.
- Why this job: Make a real difference in people's lives while having fun at work.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 10 - 12 € per hour.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Basildon Club offering Part‑Time contracts between 16‑25 hours per week. Please ensure you are able to work both evenings and weekends when applying for this role.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In‑house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part‑time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face‑to‑face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant in Castle Point employer: Buzz Group
Join our vibrant team as a Customer Assistant in Basildon, where we prioritise your personal growth and wellbeing. With a supportive work culture that encourages learning through initiatives like Buzz Learning and access to mental health resources, you’ll thrive in an environment that values exceptional customer service and teamwork. Enjoy flexible part-time hours, generous benefits including staff discounts, and the opportunity to make meaningful connections with our customers while contributing to a safer gambling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Castle Point
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you can demonstrate your ability to connect with others. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to showcase your flexibility! The job description mentions various tasks across the club, so be prepared to discuss how you've adapted to different roles in the past. Highlighting your versatility can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to creating a fantastic environment for our customers.
We think you need these skills to ace Customer Assistant in Castle Point
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how it relates to our values at StudySmarter.
Show Your Passion:We love seeing enthusiasm! In your application, express why you’re excited about the opportunity to work with us and how you can contribute to creating a welcoming environment for our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Buzz Group
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise being yourself and supporting personal growth, think about how your own values align with theirs. This will help you demonstrate that you’re a great fit for their team.
✨Showcase Your People Skills
As a Customer Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and adaptability, as these are crucial in a face-to-face role.
✨Be Ready for Situational Questions
Expect questions that assess how you handle various customer service scenarios. Practice responses to common situations, like dealing with difficult customers or ensuring a safe environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility across different tasks, so be prepared to discuss how you can adapt to various responsibilities. Share examples of times you’ve worked well in a team and how you’ve contributed to a positive work environment, as this will show you’re ready to support your colleagues.
