At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth club operations.
- Company: Join Buzz Bingo, a dynamic and exciting leisure environment.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and wellbeing support.
- Other info: Flexible hours and opportunities for personal growth await you!
- Why this job: Make a real impact in a fun, fast-paced atmosphere while developing your career.
- Qualifications: Experience in customer service management, ideally in leisure or hospitality.
The predicted salary is between 25000 - 30000 € per year.
We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Basildon. This role is working full time 40 hours per week and you must have the flexibility to work our full opening hours. We are particularly excited to receive applications from anyone with a Gambling, Leisure or Hospitality Management background.
The Role You’ll Play
As Assistant Manager also known as our Club Operations Manager, you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
Your Responsibilities as Part of Our Team
- Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey
- Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager
- Make sure all departments are operating in strict accordance with Buzz Bingo's Operating Manuals, standards and procedures
- Seek opportunities to recognise and appreciate those that do the extra mile
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Direct, delegate, coach, and support team members to ensure activities are coordinated to achieve results and support the consistent delivery of the Buzz Bingo brand
- Make sure the Buzz Bingo brand is represented throughout the Club as specified by communications and brand compliance instructions
- Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery
- Deliver an exceptional food and beverage offering, where the quality and service is outstanding
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face‑to‑face customer service role, ideally within a leisure, gaming, hospitality, or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- A relentless focus upon customer service standards with strong attention to detail
- Self‑aware and welcomes constructive feedback
- Committed to your own and other's development
- Evidence of leading, and coaching a team to deliver exceptional customer service
Applicants must be 18+.
Assistant Manager in Castle Point employer: Buzz Group
At Buzz Bingo Basildon, we pride ourselves on being an exceptional employer that values our team members and their growth. With a vibrant work culture focused on customer service excellence, we offer comprehensive benefits including mental wellbeing support, generous annual leave, and opportunities for professional development through our Buzz Brights Apprenticeships. Join us in a dynamic environment where your contributions are recognised and rewarded, making every day at work a chance to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Castle Point
✨Tip Number 1
Get to know the company culture! Before your interview, check out Buzz Bingo's social media and website. This will help you understand their values and how you can fit in, making it easier to show off your personality during the chat.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for Assistant Manager roles, especially around customer service and team leadership. The more you practice, the more confident you'll feel when it’s the real deal.
✨Tip Number 3
Show off your experience! Be ready to share specific examples from your past roles that highlight your skills in managing teams and delivering exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Assistant Manager position.
We think you need these skills to ace Assistant Manager in Castle Point
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Manager role. Highlight any previous experience in customer service, especially in leisure or hospitality, to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our Buzz Bingo values. Keep it engaging and personal!
Showcase Your Leadership Skills:As an Assistant Manager, we want to see your leadership style. Share examples of how you've successfully managed a team or improved customer service in your previous roles. We love a good success story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Buzz Bingo Basildon.
How to prepare for a job interview at Buzz Group
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand what Buzz Bingo stands for. Familiarise yourself with their brand values and customer service ethos. This will help you demonstrate how your experience aligns with their mission and how you can contribute to maintaining their exceptional customer service standards.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team, so be ready to share specific examples of how you've successfully managed and motivated others in previous roles. Think about times when you’ve coached team members or resolved conflicts, and be prepared to discuss these experiences in detail.
✨Prepare for Customer Service Scenarios
Expect questions that assess your approach to customer service challenges. Prepare by thinking of real-life scenarios where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you ensure a positive experience, even in difficult situations.
✨Ask Insightful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about team dynamics, training opportunities, or how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if Buzz Bingo is the right fit for you.
