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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and implement brand strategies.
- Company: Join Buzz Bingo, the UK's top choice for Bingo with a vibrant culture.
- Benefits: Competitive salary, mental wellbeing support, training opportunities, and generous leave.
- Other info: Flexible hours and a fun atmosphere await you at Buzz Bingo!
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in managing teams and a passion for customer service.
The predicted salary is between 35000 - 40000 £ per year.
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Northampton. This role is working full time 44 hours per week and you must be fully flexible to work during all opening hours, paying up to £40,000 p/a depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You'll Play
As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drink
Your Responsibilities as Part of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Assist the General Manager to implement the brand strategy flawlessly at a local level
- Deputise for the General Manager in all operational aspects of the Club
- Seek opportunities to recognise and appreciate those that go the extra mile
- Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Provide input to the club's local strategic plan
- Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
- Have a highly visible presence in all areas of the club at peak trading times
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We're Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- Self-aware and welcomes constructive feedback
- Committed to your own and other's development
- You are driven by a need to deliver tangible results
Applicants must be 18+
Deputy General Manager in Northampton employer: Buzz Group Limited
Contact Detail:
Buzz Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Buzz Bingo. Check out their social media and website to understand their values and what makes them tick. This will help you connect with the team during your chat.
✨Tip Number 2
Practice your customer service scenarios! As a Deputy General Manager, you'll need to showcase your ability to handle various situations. Think of examples from your past experiences where you went above and beyond for customers and be ready to share those stories.
✨Tip Number 3
Show your passion for Bingo! Let your enthusiasm shine through in your conversations. Talk about why you love the game and how you can contribute to making Buzz Bingo the Nation's No 1 Choice. Your excitement can be contagious!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Buzz Bingo family. Don’t miss out on this opportunity – hit that apply button!
We think you need these skills to ace Deputy General Manager in Northampton
Some tips for your application 🫡
Show Your Passion for Bingo: When you're writing your application, let your love for Bingo shine through! We want to see how you connect with our mission and values, so share any personal experiences or stories that highlight your enthusiasm for the game and community.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight your relevant experience in customer service and team management, and don’t forget to mention how you can contribute to our brand strategy and customer journey!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re serious about joining our Buzz Bingo family!
How to prepare for a job interview at Buzz Group Limited
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand Buzz Bingo's brand values and mission. Familiarise yourself with their approach to customer service and how they aim to create a unique experience for their customers. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Be ready to discuss how you can motivate and coach team members to deliver exceptional service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer feedback. Think of specific situations where you’ve had to make quick decisions or resolve conflicts, and be prepared to explain your thought process and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the club's strategic plans, how they measure success in customer service, or opportunities for professional development. It shows your genuine interest in the role and helps you gauge if it's the right fit for you.