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- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a supportive team in a fun and dynamic environment.
- Benefits: Enjoy mental wellbeing apps, training opportunities, and generous staff discounts.
- Why this job: Be yourself while making a real difference for customers in a vibrant setting.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible shifts with opportunities for growth and recognition.
The predicted salary is between 20000 - 25000 £ per year.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Motherwell Club offering a 25 hour contract. Shifts will include evenings and weekends working as late as midnight.
The Role You'll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We're Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
- Applicants must be 18+
Customer Assistant - Cook in Motherwell employer: Buzz Group Limited
Contact Detail:
Buzz Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cook in Motherwell
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Be yourself! The job description mentions being genuine, so don’t be afraid to let your personality shine through. Share your experiences and how they relate to the role – authenticity goes a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Assistant - Cook in Motherwell
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how it relates to our values at StudySmarter.
Show Your Passion: Express your enthusiasm for working with customers and creating a positive environment. Share examples of how you've gone above and beyond in previous roles to provide exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Buzz Group Limited
✨Show Your People Skills
As a Customer Assistant, you'll need to connect with customers effortlessly. During the interview, share specific examples of how you've built rapport in previous roles. Highlight your ability to adapt your communication style to different situations – it’s all about making that personal connection!
✨Demonstrate Flexibility
This role requires you to be flexible across various tasks. Be prepared to discuss times when you've successfully juggled multiple responsibilities or adapted to changing circumstances. Show them you're ready to dive into any area of the club, from front of house to the kitchen!
✨Know the Company Values
Familiarise yourself with the company's commitment to customer care and responsible gambling. In the interview, mention how these values resonate with you and provide examples of how you've upheld similar principles in your past experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you had to handle difficult customers or ensure compliance with policies. Practising your responses will help you feel more confident and articulate during the interview.