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- Tasks: Provide 1st line IT support and resolve issues for colleagues and customers.
- Company: Buzz Bingo is a vibrant community-focused business that values its people.
- Benefits: Enjoy hybrid work, mental wellbeing apps, 5 weeks annual leave, and staff discounts.
- Why this job: Join a supportive team, grow your skills, and make a real impact in a fun environment.
- Qualifications: Customer-focused, detail-oriented, with IT support experience; ITIL knowledge is a plus.
- Other info: Be part of a community that celebrates wins and prioritises employee wellbeing.
Location: Hybrid
Salary: £26,137.50 per annum
Full-Time
Ready to bring your tech skills to the heart of Buzz Bingo? We’re on the lookout for a proactive, people-focused Service Desk Analyst to join our IT team. If you’ve got a passion for problem-solving, a flair for customer service, and a can-do attitude, we want to hear from you!
Why Buzz Bingo? Because We Look After Our People. We don’t just offer a job, we offer a career in a business that’s always moving forward.
Here’s what you’ll enjoy:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
What You’ll Be Doing
As the first point of contact for IT support across our clubs, digital teams, and support centre, you’ll play a key role in keeping our business running smoothly. You’ll be resolving issues, supporting users, and helping us deliver a seamless experience for our colleagues and customers.
Your day-to-day will include:
- Providing 1st Line IT support via phone, email, and in person
- Logging and managing incidents using our ITSM tool (ServiceNow)
- Troubleshooting and resolving issues—or escalating when needed
- Collaborating with internal teams to meet IT needs
- Maintaining accurate records and delivering excellent service
Where You Fit In
You’ll be part of a friendly, supportive team of Service Desk Analysts who are always ready to help each other out. We’ll give you the tools and training to grow your skills and make a real impact.
What We’re Looking For
We’re after someone who’s:
- Customer-focused with great communication skills
- Detail-oriented and process-driven
- Eager to learn and grow in a fast-paced environment
- Experienced in IT support (bonus points for ITIL knowledge!)
Tech skills that’ll help you shine:
- Active Directory
- MS Exchange
- Windows Server
- Desktop support (laptops, desktops, tills)
- ITSM tools (ServiceNow preferred)
- Incident management and troubleshooting
Nice to have:
- ITIL v3 or v4 Foundation
- MCP Certification
Why Buzz Bingo? We’re more than just bingo. We’re a community. At Buzz, we believe in supporting our people, celebrating wins, and having fun along the way. Join us and be part of something special.
IT Service Desk Analyst employer: Buzz Group Limited
Contact Detail:
Buzz Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Active Directory, MS Exchange, and ServiceNow. Having hands-on experience or even a basic understanding of these systems can give you an edge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues for users in the past. Being able to articulate your problem-solving process will demonstrate your proactive approach and people-focused attitude.
✨Tip Number 3
Research Buzz Bingo's company culture and values. Understanding their commitment to employee wellbeing and community can help you align your answers during the interview, showing that you're not just a fit for the role but also for the company.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and growth opportunities within the IT department. This shows your eagerness to learn and grow, which is something they value highly in candidates.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience and skills, particularly in areas like Active Directory, MS Exchange, and incident management. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and customer service. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to Buzz Bingo's team.
Showcase Your Communication Skills: Since this role requires great communication skills, ensure your application reflects your ability to convey technical information clearly. Consider including examples of how you've effectively communicated with non-technical users.
Highlight Your Willingness to Learn: Buzz Bingo values growth and development. In your application, express your eagerness to learn and adapt in a fast-paced environment. Mention any relevant training or certifications you are pursuing or plan to pursue.
How to prepare for a job interview at Buzz Group Limited
✨Show Your Customer Service Skills
As a Service Desk Analyst, you'll be the first point of contact for IT support. Make sure to highlight your customer service experience during the interview. Share specific examples of how you've resolved issues and helped users in the past.
✨Familiarise Yourself with ITSM Tools
Since the role involves using ITSM tools like ServiceNow, it's beneficial to have a basic understanding of how these systems work. If you have experience with similar tools, be ready to discuss it and how it can help streamline processes.
✨Demonstrate Problem-Solving Abilities
Buzz Bingo is looking for someone with a passion for problem-solving. Prepare to discuss scenarios where you've successfully troubleshot technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Express Your Eagerness to Learn
The company values growth and development. Be sure to convey your eagerness to learn new skills and adapt in a fast-paced environment. Mention any relevant courses or certifications you're pursuing, especially in ITIL or related areas.
