Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and resolve issues for colleagues and customers.
- Company: Buzz Bingo is a vibrant community-focused business that values its people.
- Benefits: Enjoy hybrid work, mental wellbeing apps, 5 weeks annual leave, and staff discounts.
- Why this job: Join a supportive team, grow your skills, and make a real impact in a fun environment.
- Qualifications: Customer-focused, detail-oriented, with IT support experience; ITIL knowledge is a plus.
- Other info: Opportunity to buy extra holidays and access to numerous online courses.
The predicted salary is between 21000 - 29000 £ per year.
Location: Hybrid
Salary: £26,137.50 per annum
Full-Time
Ready to bring your tech skills to the heart of Buzz Bingo? We're on the lookout for a proactive, people-focused Service Desk Analyst to join our IT team. If you've got a passion for problem-solving, a flair for customer service, and a can-do attitude, we want to hear from you!
Why Buzz Bingo? Because We Look After Our People. We don't just offer a job, we offer a career in a business that's always moving forward.
Here's what you'll enjoy:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
What You'll Be Doing:
As the first point of contact for IT support across our clubs, digital teams, and support centre, you'll play a key role in keeping our business running smoothly. You'll be resolving issues, supporting users, and helping us deliver a seamless experience for our colleagues and customers.
Your day-to-day will include:
- Providing 1st Line IT support via phone, email, and in person
- Logging and managing incidents using our ITSM tool (ServiceNow)
- Troubleshooting and resolving issues—or escalating when needed
- Collaborating with internal teams to meet IT needs
- Maintaining accurate records and delivering excellent service
Where You Fit In:
You'll be part of a friendly, supportive team of Service Desk Analysts who are always ready to help each other out. We'll give you the tools and training to grow your skills and make a real impact.
What We're Looking For:
We're after someone who's:
- Customer-focused with great communication skills
- Detail-oriented and process-driven
- Eager to learn and grow in a fast-paced environment
- Experienced in IT support (bonus points for ITIL knowledge!)
Tech skills that'll help you shine:
- Active Directory, MS Exchange, Windows Server
- Desktop support (laptops, desktops, tills)
- ITSM tools (ServiceNow preferred)
- Incident management and troubleshooting
Nice to have:
- ITIL v3 or v4 Foundation
- MCP Certification
Why Buzz Bingo? We're more than just bingo. We're a community. At Buzz, we believe in supporting our people, celebrating wins, and having fun along the way. Join us and be part of something special.
Contact Detail:
Buzz Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Active Directory, MS Exchange, and ServiceNow. Having hands-on experience or even just a solid understanding of these systems can set you apart during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues for users in the past. Being able to articulate your problem-solving process will demonstrate your proactive approach and people-focused attitude.
✨Tip Number 3
Research Buzz Bingo's company culture and values. Understanding their commitment to employee wellbeing and community can help you align your answers during the interview, showing that you're not just a fit for the role but also for the company.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the team dynamics and what it’s really like to work at Buzz Bingo, which can be invaluable when preparing for your interview.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the IT Service Desk Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Create a CV that emphasises your relevant IT support experience, customer service skills, and any specific technical skills mentioned in the job description, such as Active Directory or ITSM tools like ServiceNow.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Buzz Bingo as a company. Mention specific examples of how you've successfully resolved IT issues in the past and your commitment to providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Buzz Group Limited
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, you'll be the first point of contact for IT support. Make sure to highlight your customer service experience and how you've effectively resolved issues in the past. Use specific examples to demonstrate your ability to communicate clearly and empathetically.
✨Familiarise Yourself with ITSM Tools
Since the role involves using ITSM tools like ServiceNow, it's beneficial to have a basic understanding of how these systems work. If you have prior experience, be ready to discuss it. If not, do some research on common functionalities and be prepared to ask insightful questions about their use in the company.
✨Prepare for Technical Questions
Expect to face technical questions related to troubleshooting and incident management. Brush up on your knowledge of Active Directory, MS Exchange, and Windows Server. Be ready to explain how you would approach common IT issues and the steps you would take to resolve them.
✨Demonstrate Your Willingness to Learn
Buzz Bingo values growth and development, so express your eagerness to learn new skills and adapt in a fast-paced environment. Share examples of how you've taken initiative in your previous roles to improve your knowledge or processes, showing that you're proactive and committed to personal development.
