Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and uphold Buzz Bingo's brand values.
- Company: Join Buzz Bingo, the UK's top choice for Bingo, passionate about connection and community.
- Benefits: Enjoy flexible working hours, mental health support, training opportunities, and generous staff discounts.
- Why this job: Be part of a dynamic team that values your growth and celebrates your successes.
- Qualifications: Experience in managing teams in customer service, with a focus on delivering results.
- Other info: Open to diverse applicants; must be 18+.
The predicted salary is between 28000 - 42000 £ per year.
We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Poole. This is a 44 hour a week contract which includes regular evening and weekend working paying up to £35,000 p/a depending on experience.
Join Our Team of Remarkable People At Buzz Bingo, together we’re on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play: As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits: In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- My Eva – an online financial expert to help with any money-related matters
- Buzz Brights Apprenticeships including – Customer Service Level 3
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Pension Scheme
The Winning Combination We’re Looking For:
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- A relentless focus upon customer service standards with strong attention to detail
- Self-aware and welcomes constructive feedback
- Committed to your own and other’s development
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.
Applicants must be 18+
Contact Detail:
Buzz Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Familiarise yourself with Buzz Bingo's brand values and customer service standards. Understanding their mission to be the Nation's No 1 Choice for Bingo will help you align your responses during interviews and demonstrate your commitment to their culture.
✨Tip Number 2
Network with current or former employees of Buzz Bingo, especially those in management roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare examples from your previous experience that showcase your ability to manage a team and deliver exceptional customer service. Highlight specific situations where you improved service standards or implemented successful initiatives.
✨Tip Number 4
Demonstrate your understanding of the leisure and gaming industry by staying updated on trends and challenges. This knowledge will not only impress during interviews but also show your passion for the role and the business.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and delivering exceptional customer service. Use specific examples from previous roles that demonstrate your ability to meet the requirements outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the Bingo industry. Mention how your skills align with Buzz Bingo's brand values and your commitment to customer service excellence.
Highlight Relevant Experience: In your application, emphasise any previous experience in leisure, gaming, hospitality, or retail environments. Provide concrete examples of how you've driven initiatives and improved customer satisfaction in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Deputy General Manager role.
How to prepare for a job interview at Buzz Group Limited
✨Showcase Your Customer Service Skills
As a Deputy General Manager, you'll need to demonstrate your commitment to exceptional customer service. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your attention to detail and ability to manage customer interactions effectively.
✨Understand the Brand Values
Familiarise yourself with Buzz Bingo's brand values and mission. During the interview, express how your personal values align with theirs and provide insights on how you can contribute to maintaining these standards in the club.
✨Prepare for Team Management Questions
Expect questions about your experience managing teams in a customer-facing environment. Be ready to discuss your leadership style, how you motivate your team, and any initiatives you've implemented that improved team performance or customer satisfaction.
✨Demonstrate Business Awareness
Buzz Bingo is looking for someone who understands the commercial drivers of the business. Be prepared to discuss how you've made decisions based on business awareness in previous roles, and how you plan to apply this knowledge to help drive success at Buzz Bingo.
