At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant team dedicated to creating a welcoming environment for all customers.
- Benefits: Enjoy flexible hours, mental wellbeing apps, staff discounts, and generous annual leave.
- Why this job: Be yourself, grow your skills, and make a positive impact in a fun atmosphere.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
- Other info: Must be 18+ to apply; flexible shifts available over 7 days.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Washington Club offering a 20 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You'll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We're Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Kitchen or catering experience is an advantage
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant employer: Buzz Group Limited
Contact Detail:
Buzz Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Show your personality! As a Customer Assistant, being yourself is key. During any interactions, whether in interviews or networking, let your genuine enthusiasm for customer service shine through. This will help you connect with the team and demonstrate that you align with our values.
✨Tip Number 2
Familiarise yourself with our services and benefits. Knowing about our wellbeing apps and training opportunities can give you an edge in discussions. It shows you're not just interested in the role but also in how you can grow with us.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for customers. This will highlight your ability to deliver exceptional service, which is crucial for this role.
✨Tip Number 4
Be ready to showcase your flexibility. The role requires you to adapt to various tasks across the club. Share instances where you've successfully handled multiple responsibilities or adapted to changing situations in past jobs.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Assistant. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service, especially in hospitality or retail. Use specific examples that demonstrate your ability to provide exceptional service and build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for customer service. Mention why you want to work for this company specifically and how you can contribute to their team culture.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Buzz Group Limited
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles, highlighting your communication skills and empathy.
✨Demonstrate Flexibility
The role requires you to be adaptable across various tasks. During the interview, express your willingness to take on different responsibilities and provide examples of times when you've successfully juggled multiple tasks.
✨Highlight Relevant Experience
If you have experience in hospitality, retail, or leisure, make sure to discuss it. Talk about specific situations where you delivered exceptional customer service and how that aligns with the company's values.
✨Understand Company Policies
Familiarise yourself with the company's policies, especially regarding customer safety and responsible gambling. Being knowledgeable about these aspects will show your commitment to creating a safe environment for customers.