At a Glance
- Tasks: Lead multiple clubs, ensuring exceptional customer service and achieving financial targets.
- Company: Join Buzz Bingo, a vibrant and dynamic leisure company.
- Benefits: Up to £50,000 salary, 5 weeks annual leave, and staff discounts.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fun environment while developing your leadership skills.
- Qualifications: Experience in customer service and management within leisure or retail.
The predicted salary is between 45000 - 50000 € per year.
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo in Cheshire and surrounding areas. This is a bench role, meaning you'll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £50,000 depending on experience.
The Role You'll Play
As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
Your Responsibilities as Part of Our Team
- Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
- Implement centrally generated brand strategy flawlessly at a local level
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Formulate the Club's local strategic plan
- Effectively communicate the Club and company strategy to the team
- Provide clarity of performance expectations through regular feedback and performance reviews for the team
- Recruit and retain a team that deliver outstanding customer service and retail standards
- Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
- Ensure that the team critically evaluate the feedback received from all Customers and respond to this
- Have a highly visible presence in all areas of the Club at peak trading times
- Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards
- Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
- Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We're Looking For
- You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry
- You bring business awareness to decision making and understand the commercial drivers of the business
- A relentless focus upon customer service standards with strong attention to detail
- A flexible approach to managing, motivating and influencing
- Effectively involves the team in maintaining standards and solving problems
- Self-aware and welcomes constructive feedback
- You are prepared to make tough people decisions
- Committed to your own and other's development
- You are able to manage and drive new initiatives through others
- Keep the focus on customer service even when under pressure and show resilience
- You consistently invite and respond to customer feedback
- A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws
Applicants must be 18+
General Manager in Chester employer: Buzz Group Limited
At Buzz Bingo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. As a General Manager in Cheshire, you'll benefit from our comprehensive support systems, including mental health resources and a generous holiday scheme, all while leading a passionate team dedicated to delivering outstanding customer service. Join us to not only advance your career but also to be part of a community that values recognition and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a General Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching Buzz Bingo and understanding their brand values. Show us how you can implement their strategy at a local level and lead a team to deliver exceptional customer service. We love candidates who come in with ideas!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in delivering high levels of customer service and profit delivery. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Buzz Bingo family!
We think you need these skills to ace General Manager in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your experience in customer service and profit delivery, as well as any relevant achievements in the leisure or hospitality industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Buzz Bingo. Share specific examples of how you've led teams and improved customer service in previous roles. We love a good story!
Showcase Your Flexibility:Since this is a bench role, it's important to demonstrate your flexibility in working across multiple locations. Mention any past experiences where you've adapted to different environments or teams. We appreciate a go-getter who can roll with the punches!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Buzz Bingo and what we stand for!
How to prepare for a job interview at Buzz Group Limited
✨Know the Buzz Bingo Brand
Before your interview, dive deep into understanding Buzz Bingo's brand values and customer service ethos. Familiarise yourself with their mission and how they implement their brand strategy at a local level. This will help you demonstrate your alignment with their goals and show that you're ready to lead the team in delivering exceptional customer experiences.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Think about specific situations where you improved performance or customer satisfaction, and be ready to discuss these during your interview.
✨Understand Financial Targets
Since you'll be responsible for achieving financial targets, brush up on your knowledge of EBITDA and operating profit. Be prepared to discuss how you've managed budgets and driven profitability in previous roles. This will show that you have the business acumen needed for the role and can make informed decisions that benefit the club.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service focus. Think about how you would handle various situations, such as dealing with customer complaints or managing staff during peak times. Practising these scenarios will help you articulate your thought process and demonstrate your ability to maintain high service standards under pressure.
