At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth club operations.
- Company: Join Buzz Bingo, the nation's top choice for bingo with a vibrant team culture.
- Benefits: Enjoy 5 weeks annual leave, mental health support, and staff discounts.
- Other info: Dynamic role with opportunities for personal growth and recognition.
- Why this job: Make a real impact in a fun environment while developing your career.
- Qualifications: Experience in customer service management, ideally in leisure or hospitality.
The predicted salary is between 25000 - 30000 € per year.
We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Basildon. This role is working full time 40 hours per week and you must have the flexibility to work our full opening hours. We are particularly excited to receive applications from anyone with a Gambling, Leisure or Hospitality Management background.
Join Our Team of Remarkable People
At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You'll Play
As Assistant Manager also known as our Club Operations Manager, you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
Your Responsibilities as Part of Our Team
- Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey
- Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager
- Make sure all departments are operating in strict accordance with Buzz Bingo's Operating Manuals, standards and procedures
- Seek opportunities to recognise and appreciate those that go the extra mile
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Direct, delegate, coach, and support team members to ensure activities are coordinated to achieve results and support the consistent delivery of the Buzz Bingo brand
- Make sure the Buzz Bingo brand is represented throughout the Club as specified by communications and brand compliance instructions
- Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery
- Deliver an exceptional food and beverage offering, where the quality and service is outstanding
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We're Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- A relentless focus upon customer service standards with strong attention to detail
- Self-aware and welcomes constructive feedback
- Committed to your own and other's development
- Evidence of leading, and coaching a team to deliver exceptional customer service
Assistant Manager in Chelmsford employer: Buzz Group Limited
At Buzz Bingo Basildon, we pride ourselves on being an exceptional employer that values each team member's contribution to our mission of becoming the Nation's No 1 Choice for Bingo. Our vibrant work culture fosters professional growth through comprehensive training and recognition programmes, while our extensive benefits package, including mental wellbeing support and generous leave options, ensures a rewarding and fulfilling experience for all employees. Join us in a dynamic environment where your passion for customer service can truly shine and make a difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Chelmsford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Buzz Bingo's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you've gone above and beyond for customers. This will help you demonstrate your commitment to exceptional service, which is key for the Assistant Manager role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Buzz Bingo.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Buzz Bingo family. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Assistant Manager in Chelmsford
Some tips for your application 🫡
Show Your Passion for Bingo:When you're writing your application, let your love for Bingo shine through! We want to see how excited you are about joining our team and contributing to the Buzz Bingo experience.
Tailor Your Experience:Make sure to highlight any relevant experience in leisure, gaming, or hospitality. We’re looking for those who can bring their unique skills to the table, so don’t be shy about showcasing what you’ve done!
Be Yourself:We value authenticity, so don’t hesitate to let your personality come through in your application. Share your story and what makes you a great fit for our team at Buzz Bingo!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our remarkable team!
How to prepare for a job interview at Buzz Group Limited
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand what Buzz Bingo stands for. Familiarise yourself with their brand values and customer service ethos. This will help you demonstrate how your experience aligns with their mission to provide exceptional customer experiences.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples from your past roles where you've successfully managed a team or improved customer service. Highlight your coaching techniques and how you’ve motivated others to go the extra mile.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving customer complaints or ensuring compliance with operational standards. Think of real-life scenarios where you’ve had to make quick decisions and be ready to discuss them in detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
