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For Companies At a Glance
- Tasks: Engage customers through live chat, host games, and spark fun conversations.
- Company: Join Buzz Bingo, a vibrant community focused on entertainment and connection.
- Benefits: Enjoy flexible hours, mental health support, training opportunities, and a 50% staff discount.
- Why this job: Be the life of the party while making genuine connections in a fun environment.
- Qualifications: Bring your personality, customer service experience, and a love for chatting.
- Other info: Work in Nottingham with occasional travel to Derby; perfect for those who thrive in lively settings.
The predicted salary is between 20761 - 29400 £ per year.
Job Description
Join the Fun as a Chat Star (Host) at Buzz Bingo!
Location: Nottingham Studios (with occasional travel to Derby Studios)
Hours: 40 hours/week | 5 hours/day over 4 days (including weekends)
Salary: £25,952.85 per annum
Are you a natural entertainer with a passion for people and a flair for fun? We're looking for vibrant, engaging personalities to become the face and voice of Buzz Bingo's live chat experience!
What You'll Be Doing
As a Chat Star, you'll be the heartbeat of our live bingo experience—bringing energy, entertainment, and genuine connection to our online and in-club customers. You'll:
- Host live chat sessions that are fun, friendly, and full of personality
- Spark conversations beyond bingo—think pop culture, trivia, and trending topics
- Deliver games, quizzes, and activities to boost engagement
- Promote offers and campaigns with flair and authenticity
- Respond to customer queries and moderate chat with professionalism
- Work closely with our Live Bingo team to create a seamless, exciting experience
- Award bonuses and manage player accounts
- Support safer gambling practices and follow all compliance processes
What You Bring
- A magnetic personality with a love for entertaining and chatting
- Strong general knowledge and curiosity about the world
- Excellent written communication and typing skills
- Experience in a customer-facing role (hospitality, retail, etc.)
- Confidence using digital tools and navigating the internet
- Ability to multitask and think on your feet
- Awareness of bingo and online gaming is a plus (but not essential)
Bonus Skills (Nice to Have)
- Familiarity with systems like VF BOS or IMS
- Understanding of GDPR and Safer Gambling practices
Hit the Jackpot with Our Benefits
- Help@Hand App – 24/7 access to GPs, mental health support & more
- Thrive App – NHS-approved mental wellbeing support
- MyEva – Your personal online financial advisor
- Buzz Brights Apprenticeships – Grow your career with us
- Buzz Learning – 100s of online courses at your fingertips
- In-House Training – Fire safety, Food safety, COSHH & more
- Mental Health Advocates – Support when you need it
- 50% Staff Discount – On bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Pension Scheme
Ready to Be a Star?
If you're bursting with energy, love making people smile, and want to be part of a team that's all about fun, connection, and community—we want to hear from you!
#BB1
AMRT1_UKCT
Contact Detail:
Buzz Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chat Host
✨Tip Number 1
Show off your personality! As a Chat Host, your vibrant and engaging nature is key. Practice being lively and entertaining in conversations, whether it's with friends or in online forums, to showcase your ability to connect with people.
✨Tip Number 2
Familiarise yourself with popular culture and trending topics. Being able to spark conversations beyond bingo will set you apart. Keep up with the latest trends and have fun discussing them to demonstrate your conversational skills.
✨Tip Number 3
Brush up on your multitasking abilities. As a Chat Host, you'll need to manage multiple conversations and tasks simultaneously. Practise juggling different activities in your daily life to prepare for the fast-paced environment.
✨Tip Number 4
Gain experience in customer-facing roles if you haven't already. Volunteering or working in hospitality or retail can help you develop the communication and interpersonal skills needed for this role, making you a more attractive candidate.
We think you need these skills to ace Chat Host
Some tips for your application 🫡
Show Your Personality: As a Chat Host, your personality is key. Make sure your application reflects your vibrant and engaging nature. Use a friendly tone in your cover letter and CV to showcase your enthusiasm for the role.
Highlight Relevant Experience: Emphasise any customer-facing roles you've had, such as in hospitality or retail. Detail how these experiences have helped you develop strong communication skills and the ability to engage with diverse audiences.
Demonstrate Your Knowledge: Mention your general knowledge and curiosity about pop culture, trivia, and current trends. This will show that you can spark conversations beyond bingo and keep the chat lively and entertaining.
Tailor Your Application: Make sure to tailor your CV and cover letter specifically for the Chat Host position at Buzz Bingo. Refer to the job description and align your skills and experiences with what they are looking for in a candidate.
How to prepare for a job interview at Buzz Group Limited
✨Show Your Personality
As a Chat Host, your personality is key! Be sure to let your vibrant and engaging nature shine through during the interview. Share anecdotes that highlight your ability to entertain and connect with people.
✨Demonstrate Your Communication Skills
Since you'll be hosting live chat sessions, excellent written communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to prepare a short mock chat to showcase your skills.
✨Be Prepared for Fun Questions
Expect questions that assess your knowledge of pop culture, trivia, and current trends. Brush up on these topics beforehand, as they are likely to come up in conversation during the interview.
✨Highlight Customer Service Experience
If you've worked in customer-facing roles before, make sure to discuss your experiences. Talk about how you handled customer queries and created enjoyable experiences, as this will resonate well with the interviewers.
