Catering Manager

We have an exciting opportunity for a Catering Manager to join us here at Buzz Bingo Northampton. This role is working full time 40 hours and you must be fully flexible to work during all opening hours, paying up to £33,000 p/a.

Join Our Team of Remarkable People At Buzz Bingo, together we’re on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

• Responsible for the management of the food and beverage operation.
• Maximising sales and meeting profit and financial expectations while organising, leading and motivating the food and beverage team.
• To provide support and information to the Catering Manager in relation to key areas, income, GP, Stock usage & control, promotions, menus, recruitment, training and performance reviews.
• Supporting the bingo operation where required.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more.
• Thrive App – for your mental wellbeing approved by the NHS.
• Buzz Brights Apprenticeships Buzz Brilliance Awards – Employee Recognition Scheme.
• In-house training – IOSH, First Aid, Fire Safety, Gamcare and more.
• Access to Trained Mental Health Advocates for advice on your mental wellbeing.
• 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues).
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible).
• Staff discount 50% off bingo tickets, food & soft drinks.
• Life Assurance.

Your Responsibilities as Part of Our Team

• Deliver a culture of exceptional customer service by coaching direct reports to enable them to lead their teams and drive service levels in every session.
• Effectively manage the team in their day to day activities by directing, delegating, coaching and supporting as appropriate.
• Providing clarity of performance expectations through regular feedback and the implementation of Performance Reviews for all members of the team.
• Assist the General Manager in ensuring that the customer experience is consistently delivered.
• Delivering an exceptional food and beverage offering, where quality and service is second to none.
• Help reduce wastage and cost within the beverage and catering area.
• Ensure departmental audits are completed as required by the business.
• Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to.
• Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day.
• Complete schedules for Catering and Bar that Maximise efficiency.
• Maintain stock levels and order new supplies as required.
• Act as the duty manager for the bingo club as and when required.

The Winning Combination We’re Looking For

• Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment.
• A track record of delivering high levels of customer service & profit delivery within the leisure, hospitality or retail industry.
• Previous experience of deputising for General Manager/ Unit Manager in every aspect of responsibility and accountability for the unit including internal and external meetings and at regional meetings where required.
• Evidence of bringing business acumen to decision making and understands the commercial drivers of the business.
• Evidence of setting an example for customer service and interaction ‘on the floor’.
• Commercial acumen and some knowledge of profit and loss.
• Experience of successful building, leading and managing through teams with demonstrable effective performance management ability.
• An outgoing nature: warm, friendly and able to establish effective relationships.

As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.

Applicants must be 18+