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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth club operations.
- Company: Join Buzz Bingo, a vibrant community focused on bringing people together through Bingo.
- Benefits: Competitive salary, mental wellbeing support, training opportunities, and generous annual leave.
- Other info: Exciting career growth opportunities in a fun and supportive environment.
- Why this job: Be part of a dynamic team making a real impact in the Bingo experience.
- Qualifications: Experience in managing teams and delivering top-notch customer service.
The predicted salary is between 31000 - 31000 £ per year.
We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Enfield. This role is working full time, 40 hours per week. You must be flexible to work within the hours of the business. This role has a salary of up to £31,000 per year depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You'll Play
As Assistant Manager, also known as our Club Operations Manager, you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey
- Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager
- Seek opportunities to recognise and appreciate those that go the extra mile
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery
- Deliver an exceptional food and beverage offering, where the quality and service is outstanding
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We're Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- Self-aware and welcomes constructive feedback
- Committed to your own and other's development
- You can demonstrate effective performance management ability
- You have evidence of being able to manage and drive new initiatives through others
- Evidence of leading, and coaching a team to deliver exceptional customer service
Assistant Manager employer: Buzz Group Limited
Contact Detail:
Buzz Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Buzz Bingo's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service scenarios! As an Assistant Manager, you'll need to demonstrate how you handle customer interactions. Think of examples from your past experiences where you went above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Buzz Bingo family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant Manager role. Highlight any previous management experience in customer service, especially in leisure or hospitality, to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about Bingo and how you can contribute to our mission. Be genuine and let your personality come through!
Showcase Your Customer Service Skills: In your application, give examples of how you've delivered exceptional customer service in the past. We love hearing about those moments when you went the extra mile for customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Buzz Group Limited
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand what makes Buzz Bingo unique. Familiarise yourself with their brand values and customer service ethos. This will help you demonstrate how you can contribute to their mission of being the Nation's No 1 Choice for Bingo.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight your ability to motivate others and create a positive work environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and delivering exceptional service. Think of specific situations where you turned a negative experience into a positive one. This will show that you can maintain high service standards even under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, opportunities for professional development, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.