At a Glance
- Tasks: Provide exceptional customer service and build relationships in a fun club environment.
- Company: Join a supportive team at our vibrant Bristol Fishponds Club.
- Benefits: Enjoy 4 weeks annual leave, staff discounts, and access to mental wellbeing resources.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Be yourself while making a real difference for customers in a lively setting.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Bristol Fishponds Club offering a 20 hour contract. You must be available to work evenings and weekends including late nights up to 2am.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards
- Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant in Woodford employer: BUZZ Bingo
Join our vibrant team as a Customer Assistant in the Bristol Fishponds Club, where we celebrate individuality and foster a supportive work environment. With a strong focus on employee wellbeing, we offer a range of benefits including access to mental health resources, extensive training opportunities, and a generous holiday scheme, all while encouraging personal growth and recognition through our Buzz Brilliance Awards. Experience the joy of working in a dynamic setting that values exceptional customer service and teamwork, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Woodford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you can demonstrate your ability to connect with others. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be flexible and ready to adapt! The job description mentions various tasks across the club, so be prepared to discuss how you can handle different responsibilities. Show them that you’re not just a one-trick pony but someone who can jump in wherever needed.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows you’re keen on the role.
We think you need these skills to ace Customer Assistant in Woodford
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how it relates to our values at StudySmarter.
Show Your Passion:Express your enthusiasm for working with customers and creating a positive environment. Share examples of how you've gone above and beyond in previous roles to provide exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is key. During the interview, share specific examples of how you've built rapport with customers in previous roles. This will demonstrate that you genuinely care about providing exceptional service.
✨Be Ready for Flexibility
The role requires you to be adaptable across various tasks. Prepare to discuss times when you've successfully juggled multiple responsibilities or adapted to changing situations. This shows you're ready to dive into any area of the club.
✨Know the Company Values
Familiarise yourself with the company's commitment to customer care and wellbeing. Mention how these values resonate with you and how you can contribute to creating a safer gambling environment for all customers.
✨Demonstrate Your Communication Skills
Outstanding communication is crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to showcase your ability to handle different situations effectively.
