At a Glance
- Tasks: Install and troubleshoot slot machines and IT hardware in our clubs.
- Company: Join a leading gaming company with a focus on innovation and customer service.
- Benefits: Competitive salary, 5 weeks annual leave, mental health support, and staff discounts.
- Other info: Flexible hours with opportunities for career growth and professional development.
- Why this job: Be part of an exciting gaming environment and solve real-world technical challenges.
- Qualifications: Experience in gaming or IT, strong troubleshooting skills, and a customer-first mindset.
Salary: £31,019 - 31,019 per year
Requirements
- Proven experience in a similar role, ideally in the gaming or casino industry
- Strong knowledge of slot machine operations and IT hardware
- Skilled in troubleshooting electrical, mechanical, and software issues
- Excellent communication and a customer-first mindset
- Analytical thinker with a systematic approach to problem-solving
- Familiarity with gaming regulations and security protocols is a plus
- Flexibility to work non-standard hours and be part of an on-call rota
- A valid UK drivers license (max 3 points) and willingness to travel
Responsibilities
- Install and configure slot machines and IT hardware in our clubs
- Diagnose and repair electrical, mechanical, and software issues
- Respond to service calls and support club teams with technical guidance
- Perform preventive maintenance to keep machines running smoothly
- Ensure compliance with gaming regulations and safety standards
- Document our work, including service logs and inventory tracking
- Collaborate with IT, engineering, and support teams to resolve complex issues
- Build relationships with club staff and management through reliable, professional service
Technologies
- Hardware Support
- Security
We are hiring a Field Service Engineer to work field-based across our clubs in Morecambe, Blackburn, Burnley, Stockport and Ashton. This is a full-time role with evenings, weekends and an on-call rota, offering a salary of £31,019.58 per annum plus a £2,600 on-call allowance. We offer a strong benefits package including 24/7 GP and mental health support through Help@Hand, wellbeing support via the Thrive App, access to Buzz Learning and apprenticeships, employee recognition through the Buzz Brilliance Awards, 5 weeks annual leave plus public holidays, a holiday buy scheme, staff discounts, a refer-a-friend scheme, life assurance, pension scheme, and access to trained Mental Health Advocates. We are looking for someone who enjoys hands-on problem solving and working in a fast-moving gaming environment.
Field Service Engineer in Wigan employer: BUZZ Bingo
BUZZ Bingo in Dundee is an excellent employer that prioritises a vibrant work culture and employee satisfaction. With flexible hours, comprehensive training, and generous discounts, team members are encouraged to grow and thrive in their roles while enjoying a supportive environment that values exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Wigan
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to BUZZ Bingo as a field sales pro!
✨Scout Out the Competition
Research potential competitors for BUZZ Bingo and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up BUZZ Bingo’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in Wigan
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at BUZZ Bingo, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at BUZZ Bingo, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at BUZZ Bingo.
How to prepare for a job interview at BUZZ Bingo
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that BUZZ Bingo offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in BUZZ Bingo but also helps you get a feel for whether you’d thrive in that environment.
