At a Glance
- Tasks: Lead multiple clubs, ensuring exceptional customer service and financial performance.
- Company: Join Buzz Bingo, a vibrant and dynamic leisure brand.
- Benefits: Up to £50,000 salary, 5 weeks annual leave, and staff discounts.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fun environment while developing your leadership skills.
- Qualifications: Experience in customer service and management within leisure or retail.
The predicted salary is between 45000 - 50000 € per year.
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo in Cheshire and surrounding areas. This is a bench role, meaning you’ll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £50,000 depending on experience.
The Role You’ll Play
- As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets.
- You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.
Hit The Jackpot With Our Benefits
- Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more.
- Thrive App - for your mental wellbeing approved by the NHS.
- Buzz Brilliance Awards - Employee Recognition Scheme.
- Buzz Learning, our digital learning platform.
- Access to Trained Mental Health Advocates for advice on your mental wellbeing.
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues).
- Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week’s holiday (if eligible).
- Staff discount 50% off bingo tickets, food & soft drinks.
Your Responsibilities As Part Of Our Team
- Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance.
- Implement centrally generated brand strategy flawlessly at a local level.
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day.
- Formulate the Club’s local strategic plan.
- Effectively communicate the Club and company strategy to the team.
- Provide clarity of performance expectations through regular feedback and performance reviews for the team.
- Recruit and retain a team that deliver outstanding customer service and retail standards.
- Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session.
- Ensure that the team critically evaluate the feedback received from all Customers and respond to this.
- Have a highly visible presence in all areas of the Club at peak trading times.
- Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards.
- Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures.
- Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.
The Winning Combination We’re Looking For
- You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry.
- You bring business awareness to decision making and understand the commercial drivers of the business.
- A relentless focus upon customer service standards with strong attention to detail.
- A flexible approach to managing, motivating and influencing.
- Effectively involves the team in maintaining standards and solving problems.
- Self-aware and welcomes constructive feedback.
- You are prepared to make tough people decisions.
- Committed to your own and other's development.
- You are able to manage and drive new initiatives through others.
- Keep the focus on customer service even when under pressure and show resilience.
- You consistently invite and respond to customer feedback.
- A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws.
Applicants must be 18+
General Manager Bench in Warrington employer: BUZZ Bingo
At Buzz Bingo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With benefits like the Help@Hand app for health support, a robust recognition scheme, and opportunities for professional growth through our Buzz Learning platform, we ensure our General Managers are well-equipped to lead their teams in delivering outstanding customer service across multiple locations in Cheshire. Join us to be part of a dynamic team that values flexibility, innovation, and a commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Bench in Warrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current employees at Buzz Bingo. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Buzz Bingo’s brand values and customer service standards. Think about how your experience aligns with their expectations. We want you to show them that you’re not just a fit for the role, but also a perfect match for their culture!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your past experiences and how they relate to the General Manager role. This will help you feel more confident and ready to impress when it’s time for the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make some magic happen!
We think you need these skills to ace General Manager Bench in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your experience in customer service and profit delivery, as well as any relevant achievements in the leisure or hospitality industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this bench role. Mention your flexibility and ability to manage multiple locations, and don’t forget to show off your passion for exceptional customer service.
Showcase Your Leadership Skills:As a General Manager, you'll be leading a team, so make sure to highlight your leadership experience. Share examples of how you've motivated teams and driven performance in previous roles. We love seeing candidates who can inspire others!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about Buzz Bingo and what we stand for!
How to prepare for a job interview at BUZZ Bingo
✨Know the Buzz Bingo Brand
Before your interview, dive deep into understanding Buzz Bingo's brand values and customer service standards. Familiarise yourself with their mission and how they implement their brand strategy at a local level. This will help you demonstrate your alignment with their goals and show that you're ready to lead the team effectively.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Be ready to discuss your approach to performance reviews and how you foster a culture of exceptional customer service.
✨Understand Financial Targets
Brush up on your financial acumen, especially regarding EBITDA and operating profit. Be prepared to discuss how you've achieved financial targets in previous roles and how you plan to maintain and improve KPI performance at Buzz Bingo. This shows that you’re not just about customer service but also about driving profitability.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Think of situations where you had to make tough decisions or manage conflicts within your team. This will highlight your self-awareness and ability to handle challenges while keeping customer service at the forefront.
