At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant team in a supportive and flexible work environment.
- Benefits: Enjoy competitive pay, wellbeing apps, training, and generous staff discounts.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Be yourself while making a real difference in customers' experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 10 - 12 £ per hour.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Nottingham Club offering a 16‑20 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards
- Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In‑house Training: Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face‑to‑face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+.
Customer Assistant - Flexible Hours with Growth & Perks in Stapleford employer: BUZZ Bingo
Join our vibrant Nottingham Club as a Customer Assistant, where you can truly be yourself while delivering exceptional service. We pride ourselves on a supportive work culture that encourages personal growth through various training opportunities and employee recognition schemes, alongside flexible working hours and generous benefits like staff discounts and mental wellbeing support. With a focus on community and customer care, we offer a rewarding environment for those who thrive on building relationships and making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Flexible Hours with Growth & Perks in Stapleford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Be flexible and open-minded! The job description mentions a variety of tasks, so show that you're adaptable. During your interview, express your willingness to take on different roles and responsibilities as needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Flexible Hours with Growth & Perks in Stapleford
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how it relates to our values at StudySmarter.
Show Your Flexibility:Since this role offers flexible hours, mention your availability clearly. Let us know when you can work, including evenings and weekends, to show that you’re ready to jump in wherever needed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the perks and growth opportunities we offer!
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, you'll be interacting with customers all day. Make sure to highlight your experience in delivering exceptional customer service. Share specific examples of how you've built rapport and handled challenging situations in the past.
✨Know the Company Culture
Familiarise yourself with the company's values and culture. They want someone who can genuinely be themselves at work, so think about how your personality aligns with their ethos. Be ready to discuss why you’re excited about working in a supportive environment that encourages growth.
✨Demonstrate Flexibility
The role requires flexibility across various tasks. Prepare to discuss your adaptability and willingness to take on different responsibilities. You might want to mention any previous roles where you had to juggle multiple tasks or adapt to changing situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the training opportunities available or how the team supports each other in creating a positive customer experience.
