At a Glance
- Tasks: Conduct risk assessments and investigate fraudulent activities to ensure player safety.
- Company: Join a forward-thinking team dedicated to ethical gaming practices and player protection.
- Benefits: Enjoy remote work options, mental health support, 5 weeks annual leave, and staff discounts.
- Other info: Opportunity to shape safer gambling practices and drive meaningful change.
- Why this job: Make a real impact in safeguarding players while working in a supportive and collaborative environment.
- Qualifications: Experience in player protection and knowledge of key regulations are essential.
The predicted salary is between 24000 - 36000 £ per year.
Salary: Up to £30,000 per annum plus annual bonus (depending on company performance)Do yo have experience in AML ? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!
Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.
In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes
Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
Buzz Brilliance Awards – Employee Recognition Scheme
Buzz Learning, our digital learning platform with access to 100s of online courses
Access to Trained Mental Health Advocates for advice on your mental wellbeing
5 weeks Annual Leave plus Public Holidays
Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Life Assurance
Pension Scheme
What You'll Be Doing
Conducting risk assessments and forensic profiling of customer accounts
Investigating escalated cases of fraudulent activity and suspicious behaviour
Engaging with customers to understand their circumstances and ensure safe play
Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
Maintaining accurate records and completing Suspicious Activity Reports (SARs)
Collaborating with retail and digital teams to create a seamless safer gambling experience
Presenting findings to senior governance meetings and contributing to policy improvements
What You'll Bring
Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
Excellent communication skills and the ability to handle sensitive conversations with empathy
A sharp eye for detail and a proactive, investigative mindset
Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
Ability to work independently and as part of a remote team
ICA Certificate in KYC, CDD, or AML
Experience compiling reports and presenting findings to senior stakeholders
Why You'll Love It Here
You'll be part of a passionate team that puts player safety at the heart of everything
You'll have the opportunity to shape safer gambling practices and drive real change
You'll work in a supportive, collaborative environment with room to grow
Ready to make a difference? Apply now and help us protect what matters most.
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Player Protection Officer in Nottingham employer: BUZZ Bingo
Join a dynamic and innovative team as a Player Protection Officer, where your passion for safeguarding players will be valued in a supportive hybrid work environment. We offer a competitive salary, extensive benefits including mental wellbeing support, generous annual leave, and opportunities for professional growth through our digital learning platform. Be part of a company that prioritises player safety and ethical gaming practices, allowing you to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Player Protection Officer in Nottingham
✨Tip Number 1
Familiarise yourself with the key regulations mentioned in the job description, such as POCA, TACT, and the Gambling Act. Understanding these will not only help you in interviews but also demonstrate your commitment to player protection.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've conducted risk assessments or investigations in previous roles. Be ready to discuss specific cases where your actions made a positive impact.
✨Tip Number 3
Highlight your communication skills by preparing to discuss how you've handled sensitive conversations in the past. This role requires empathy, so think of examples that showcase your ability to connect with customers.
✨Tip Number 4
Research our company culture and values to align your answers during the interview. Understanding our commitment to player safety and ethical gaming practices will help you stand out as a candidate who truly fits our team.
We think you need these skills to ace Player Protection Officer in Nottingham
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Player Protection Officer position. Understand the key responsibilities and required skills, such as knowledge of regulations like POCA and GDPR, as well as experience in player protection.
Tailor Your CV:Customise your CV to highlight relevant experience in player protection or similar fields. Emphasise your analytical skills, communication abilities, and any specific regulatory knowledge that aligns with the job requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for safeguarding players and ethical gaming practices. Use specific examples from your past experiences to demonstrate how you meet the qualifications and can contribute to the team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Player Protection Officer role.
How to prepare for a job interview at BUZZ Bingo
✨Understand the Regulations
Familiarise yourself with key regulations such as POCA, TACT, LCCP, GDPR, and the Gambling Act. Being able to discuss these in detail will show your knowledge and commitment to player protection.
✨Demonstrate Empathy
Since the role involves handling sensitive conversations, practice how you can communicate with empathy. Prepare examples of how you've successfully navigated difficult discussions in the past.
✨Showcase Your Analytical Skills
Be ready to discuss your experience with risk assessments and forensic profiling. Highlight specific instances where your analytical mindset helped identify or mitigate risks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills in real-life situations. Think about how you would handle escalated cases of fraudulent activity or suspicious behaviour.
