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For Companies At a Glance
- Tasks: Conduct risk assessments and investigate fraudulent activity to ensure player safety.
- Company: Join a forward-thinking team dedicated to ethical gaming practices.
- Benefits: Competitive salary, wellbeing app, 5 weeks annual leave, and staff discounts.
- Why this job: Make a real impact on player protection and drive change in the gaming industry.
- Qualifications: Experience in Player Protection and strong communication skills required.
- Other info: Supportive environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Player Protection Officer
Location: Hybrid
Department: Risk & Compliance
Type: Full-time
Salary: Up to £30,000 per annum
Do yo have experience in AML? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!
Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.
In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
What You ll Be Doing
- Conducting risk assessments and forensic profiling of customer accounts
- Investigating escalated cases of fraudulent activity and suspicious behaviour
- Engaging with customers to understand their circumstances and ensure safe play
- Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
- Maintaining accurate records and completing Suspicious Activity Reports (SARs)
- Collaborating with retail and digital teams to create a seamless safer gambling experience
- Presenting findings to senior governance meetings and contributing to policy improvements
What You ll Bring
- Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
- Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
- Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
- Excellent communication skills and the ability to handle sensitive conversations with empathy
- A sharp eye for detail and a proactive, investigative mindset
- Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
- Ability to work independently and as part of a remote team
Desirable Extras
- ICA Certificate in KYC, CDD, or AML
- Experience compiling reports and presenting findings to senior stakeholders
Why You ll Love It Here
- You ll be part of a passionate team that puts player safety at the heart of everything
- You ll have the opportunity to shape safer gambling practices and drive real change
- You ll work in a supportive, collaborative environment with room to grow
Ready to make a difference? Apply now and help us protect what matters most.
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Player Protection Officer employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Protection Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Player Protection Officer role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of regulations like POCA and GDPR. Be ready to discuss how your experience aligns with safeguarding players and ensuring ethical gaming practices.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've conducted risk assessments or handled sensitive situations in the past. This will demonstrate your fit for the role and your proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our Player Protection team.
We think you need these skills to ace Player Protection Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for player protection shine through! We want to see how much you care about safeguarding players and ethical gaming practices. Share any relevant experiences that highlight your commitment to this cause.
Tailor Your CV: Make sure your CV is tailored to the Player Protection Officer role. Highlight your experience in AML and any relevant regulations like POCA or GDPR. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s necessary. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture.
How to prepare for a job interview at BUZZ Bingo
✨Know Your Regulations
Familiarise yourself with key regulations like POCA, TACT, and the Gambling Act. Being able to discuss these confidently will show your understanding of the industry and demonstrate that you’re serious about player protection.
✨Showcase Your Analytical Skills
Prepare examples of how you've conducted risk assessments or investigations in previous roles. Highlighting your analytical mindset and attention to detail will be crucial, especially when discussing forensic profiling and suspicious activity.
✨Practice Empathetic Communication
Since this role involves sensitive conversations, practice how you would engage with customers facing gambling issues. Demonstrating your ability to communicate with empathy can set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to outline how you'd handle specific situations related to fraud or player safety. Think through potential challenges and your approach to resolving them, as this will showcase your proactive mindset.
