Omni Operations Manager - Live Bingo & Chat Stars in Nottingham

Omni Operations Manager - Live Bingo & Chat Stars in Nottingham

Nottingham Full-Time 36000 - 60000 € / year (est.) No home office possible
BUZZ Bingo

At a Glance

  • Tasks: Lead the Live Bingo team to create unforgettable customer experiences.
  • Company: Join a rapidly expanding business with a vibrant culture.
  • Benefits: Up to £45,000 salary, 5 weeks annual leave, and mental wellbeing support.
  • Other info: Flexible hours, creative problem-solving, and excellent career growth opportunities.
  • Why this job: Be a key player in delivering exciting Live Bingo experiences across channels.
  • Qualifications: Experience in managing teams and a passion for customer service.

The predicted salary is between 36000 - 60000 € per year.

We\'re Hiring: Omni Operations Manager – Live Bingo Location: You will be working between our Nottingham and our Derby Studios Contract Type: Full Time Salary: Up to £45,000 per annum Are you a passionate leader who thrives in a fast-paced, customer-focused environment? Do you love creating unforgettable experiences and inspiring teams to deliver excellence every day? If so, we’d love to hear from you! We’re looking for an Omni Operations Manager – Live Bingo to join our customer operations team. Reporting into the Head of Omni Operations – Live Bingo & Chat Stars, you’ll play a key role in delivering our Live Bingo experience across both online and retail channels. In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App – for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards – Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme What You’ll Be Doing: Leading the Live Bingo team to deliver outstanding customer service and unforgettable experiences. Driving the Live Bingo strategy and ensuring consistent delivery of brand values and standards. Managing bingo features, promotions, and chat games to maximise engagement and performance. Collaborating with product and marketing teams to grow customer engagement and KPI metrics. Overseeing staffing, rotas, and live hosting schedules to ensure seamless operations. Coaching, developing, and supporting your team through regular feedback and performance reviews. Recruiting and onboarding new Live Hosts and Chat Hosts, ensuring full training and development. Championing a culture of exceptional service and safer gambling across all channels. Managing HR matters and leading regular team meetings to share updates and drive performance. Planning and executing Live Bingo social media activity and recognising WOW moments. What You’ll Bring: Proven experience managing teams in customer-facing roles, ideally in bingo, leisure, hospitality, or retail. Experience in gaming environments and a strong understanding of customer service KPIs. A passion for coaching and developing others to reach their full potential. Strong communication skills and a flair for creative problem-solving. Ability to work flexibly across varied hours (between 8am–1am) to meet customer needs. A proactive, self-motivated approach with a keen eye for detail and innovation. Confidence in using Microsoft packages and analysing data to drive decisions. Ready to bring the buzz to Live Bingo? Apply now and be part of something unforgettable. BB1

Omni Operations Manager - Live Bingo & Chat Stars in Nottingham employer: BUZZ Bingo

Join a dynamic and rapidly expanding company that prioritises employee wellbeing and development. With a vibrant work culture centred around customer excellence, you will benefit from comprehensive support including mental health resources, extensive training opportunities, and a generous leave policy. Located between our Nottingham and Derby Studios, this role offers a unique chance to lead a passionate team in delivering unforgettable Live Bingo experiences.

BUZZ Bingo

Contact Detail:

BUZZ Bingo Recruiting Team

StudySmarter Expert Advice🤫

We think this is how you could land Omni Operations Manager - Live Bingo & Chat Stars in Nottingham

Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

Tip Number 2

Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.

Tip Number 3

Practice your interview skills with a friend or in front of a mirror. Focus on articulating your achievements and how they relate to the role of Omni Operations Manager. Confidence is key!

Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.

We think you need these skills to ace Omni Operations Manager - Live Bingo & Chat Stars in Nottingham

Team Management
Customer Service
Bingo Knowledge
KPI Understanding
Coaching Skills
Creative Problem-Solving
Communication Skills

Some tips for your application 🫡

Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating unforgettable experiences and leading teams. Share specific examples that highlight your passion for customer service and team development.

Tailor Your CV:Make sure your CV is tailored to the Omni Operations Manager role. Highlight your experience in managing teams, especially in customer-facing environments like bingo or hospitality. We’re looking for those key skills that match our job description, so don’t hold back!

Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff—your skills and experiences relevant to the role!

Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing culture!

How to prepare for a job interview at BUZZ Bingo

Know the Company Inside Out

Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what makes their Live Bingo experience unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.

Showcase Your Leadership Skills

As an Omni Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in customer-facing roles before. Highlight your coaching and development strategies, as well as any creative problem-solving you've done in past positions.

Prepare for Scenario-Based Questions

Expect to face scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about challenges you've faced in previous roles and how you overcame them, especially in gaming or customer service contexts.

Demonstrate Your Passion for Customer Experience

The role is all about delivering unforgettable experiences. Be ready to discuss your approach to customer service and how you ensure high engagement levels. Share specific examples of how you've driven customer satisfaction and loyalty in your previous roles.