At a Glance
- Tasks: Lead and inspire a team to deliver engaging Live Bingo experiences.
- Company: Join Buzz Bingo, where community and unforgettable experiences matter.
- Benefits: Enjoy competitive salary, bonuses, discounts, and mental health support.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a vibrant team creating memorable moments for players.
- Qualifications: Experience in leading customer-focused teams and strong communication skills.
Location: Nottingham Studios (with occasional club visits as required)
Salary: Up to £35,000 per annum
Contract: Full Time (40 hours)
Join the Buzz Bingo Team
At Buzz Bingo, we're all about bringing people together, creating unforgettable experiences, and building a community our customers love. We're looking for an enthusiastic and inspiring Live Bingo Assistant Manager to help deliver exceptional Live Bingo experiences across our online and retail channels. If you're a people-focused leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about customer experience, we'd love to hear from you.
The Role
Reporting to the Customer Operations Manager - Live Bingo, you'll lead a team of Live Hosts and Chat Hosts, ensuring every session is engaging, compliant and delivered to a high standard. You'll support team performance, customer engagement, operational delivery and commercial success, while helping to create memorable experiences for our players.
What You'll Get in Return
- Company performance annual bonus
- 5 weeks annual leave plus public holidays
- Holiday Buy Scheme
- 50% discount on bingo, food and soft drinks
- Healthcare support for you and your family
- Thrive mental wellbeing app
- Buzz Learning and apprenticeship opportunities
- Employee recognition programme
- Refer a Friend Scheme
- Life Assurance and Pension Scheme
- Access to Mental Health Advocates
What You'll Be Doing
- Leading, coaching and developing a team of Live Hosts and Chat Hosts.
- Supporting recruitment, onboarding and performance management.
- Delivering engaging Live Bingo sessions and outstanding customer experiences.
- Managing social media activity, promotions and customer engagement initiatives.
- Overseeing day-to-day operations, scheduling and reporting.
- Monitoring performance, driving continuous improvement and achieving KPIs.
- Supporting payroll, operational costs and accurate customer payouts.
- Ensuring compliance with gaming regulations, safer gambling and company policies.
- Deputising for the Customer Operations Manager when required.
What We're Looking For
- Experience leading or coaching customer-facing teams.
- Strong people development and communication skills.
- Excellent organisational and problem-solving abilities.
- Ability to work in a fast-paced environment and prioritise effectively.
- A passion for customer experience, entertainment and team success.
- Experience in customer engagement, live operations, hospitality, retail or a similar environment.
- Knowledge of gaming compliance and safer gambling is desirable but not essential.
Ready to bring the Buzz Bingo community to life? Apply today and be part of something special.
Assistant Manager - Live Bingo in Nottingham employer: BUZZ Bingo
BUZZ Bingo in Dundee is an excellent employer that prioritises a vibrant work culture and employee satisfaction. With flexible hours, comprehensive training, and generous discounts, team members are encouraged to grow and thrive in their roles while enjoying a supportive environment that values exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Live Bingo in Nottingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BUZZ Bingo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BUZZ Bingo
Don't be shy about reaching out to BUZZ Bingo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Live Bingo in Nottingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BUZZ Bingo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
