Live Bingo Assistant Manager Location: Nottingham Studios (with occasional club visits as required) Contract: Full Time (40 hours) At Buzz Bingo, we're all about bringing people together, creating unforgettable experiences, and building a community our customers love. We're looking for an enthusiastic and inspiring Live Bingo Assistant Manager to help deliver exceptional Live Bingo experiences across our online and retail channels. If you're a people-focused leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about customer experience, we'd love to hear from you. Reporting to the Customer Operations Manager - Live Bingo , you'll lead a team of Live Hosts and Chat Hosts, ensuring every session is engaging, compliant and delivered to a high standard. You'll support team performance, customer engagement, operational delivery and commercial success, while helping to create memorable experiences for our players. Company performance annual bonus ~5 weeks annual leave plus public holidays ~ Holiday Buy Scheme ~50% discount on bingo, food and soft drinks ~ Help@Hand healthcare support for you and your family ~ Buzz Learning and apprenticeship opportunities ~ Employee recognition programme ~ Refer a Friend Scheme ~ Life Assurance and Pension Scheme ~ Leading, coaching and developing a team of Live Hosts and Chat Hosts. Supporting recruitment, onboarding and performance management. Delivering engaging Live Bingo sessions and outstanding customer experiences. Managing social media activity, promotions and customer engagement initiatives. Monitoring performance, driving continuous improvement and achieving KPIs. Supporting payroll, operational costs and accurate customer payouts. Ensuring compliance with gaming regulations, safer gambling and company policies. Deputising for the Customer Operations Manager when required. Experience leading or coaching customer-facing teams. A passion for customer experience, entertainment and team success. Experience in customer engagement, live operations, hospitality, retail or a similar environment. Knowledge of gaming compliance and safer gambling is desirable but not essential. Ready to bring the Buzz Bingo community to life?
Assistant Customer Services Manager in Nottingham employer: Buzz Bingo
Buzz Bingo is an exceptional employer that fosters a vibrant work culture focused on teamwork and customer satisfaction. With competitive salaries and opportunities for professional growth, employees are encouraged to develop their skills while enjoying the dynamic environment of the East Midlands. Join us to be part of a company that values its people and prioritises a rewarding career in the exciting world of gaming.
