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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and support the General Manager.
- Company: Join Buzz Bingo, a vibrant community focused on bringing people together through Bingo.
- Benefits: Enjoy competitive pay, wellness apps, training opportunities, and generous holiday allowances.
- Other info: Flexible hours and a supportive culture that celebrates your success.
- Why this job: Be part of a fun, fast-paced environment where your contributions truly matter.
- Qualifications: Experience in customer service management and a passion for team development.
The predicted salary is between 35000 - 40000 £ per year.
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Northampton. This role is working full time 44 hours per week and you must be fully flexible to work during all opening hours, paying up to £40,000 p/a depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drink
Your Responsibilities as Part of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Assist the General Manager to implement the brand strategy flawlessly at a local level
- Deputise for the General Manager in all operational aspects of the Club
- Seek opportunities to recognise and appreciate those that go the extra mile
- Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Provide input to the club’s local strategic plan
- Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
- Have a highly visible presence in all areas of the club at peak trading times
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- Self-aware and welcomes constructive feedback
- Committed to your own and other's development
- You are driven by a need to deliver tangible results
Applicants must be 18+
Deputy General Manager in Northampton employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Buzz Bingo. Check out their social media and website to understand their values and what makes them tick. This will help you connect with the team during your chat.
✨Tip Number 2
Practice your customer service stories! Since this role is all about delivering exceptional service, think of specific examples from your past experiences where you went above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 3
Show your passion for Bingo! Let your enthusiasm shine through when discussing why you want to work at Buzz Bingo. Share any personal experiences or connections you have with Bingo that can make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy General Manager in Northampton
Some tips for your application 🫡
Show Your Passion for Bingo: When writing your application, let your love for bingo shine through! We want to see how you connect with our mission to be the Nation’s No 1 Choice for Bingo. Share any personal experiences or stories that highlight your enthusiasm for the game and community.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Deputy General Manager role. Highlight your previous management experience in customer service and how it aligns with our brand values. We love seeing candidates who take the time to connect their background with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our Buzz Bingo family!
How to prepare for a job interview at BUZZ Bingo
✨Know the Buzz Bingo Brand
Before your interview, dive deep into understanding Buzz Bingo's brand values and mission. Familiarise yourself with their customer service approach and how they create a unique experience for their patrons. This will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, improved customer service, or implemented strategies that drove results. Be ready to discuss how you can bring that expertise to Buzz Bingo.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service mindset. Think of situations where you had to handle difficult customers or improve team performance. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the club's strategic plans, how they measure success in customer service, or what the team culture is like. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.