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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and support the General Manager.
- Company: Join Buzz Bingo, the UK's top choice for Bingo with a vibrant team culture.
- Benefits: Enjoy competitive salary, wellbeing apps, training opportunities, and generous annual leave.
- Other info: Flexible hours, exciting rewards, and a supportive atmosphere await you!
- Why this job: Make a real impact in a fun environment while developing your career in the leisure industry.
- Qualifications: Experience in managing teams and delivering excellent customer service is essential.
The predicted salary is between 30000 - 35000 £ per year.
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Enfield. This role is full time, 44 hours per week. You must be fully flexible to work during all opening hours. This role has a salary of up to £35k p/a depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday
- Staff discount 50% off bingo tickets, food & soft drinks
Your Responsibilities as Part of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Deputise for the General Manager in all operational aspects of the Club
- Seek opportunities to recognise and appreciate those that go the extra mile
- Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
- Provide input to the club’s local strategic plan
- Provide performance expectations through regular feedback and performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Have a highly visible presence in all areas of the club at peak trading times
- Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- Self-aware and welcomes constructive feedback
- Committed to your own and other's development
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
Applicants must be 18+
Deputy General Manager - Enfield, London employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager - Enfield, London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Buzz Bingo's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service scenarios! As a Deputy General Manager, you'll need to demonstrate how you handle various situations. Think of examples from your past experiences where you went above and beyond for customers and be ready to share them.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Buzz Bingo. Plus, it shows your enthusiasm!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your interest in the role.
We think you need these skills to ace Deputy General Manager - Enfield, London
Some tips for your application 🫡
Show Your Passion for Bingo: When you're writing your application, let your love for bingo shine through! We want to see how you connect with our mission to be the Nation’s No 1 Choice for Bingo. Share any experiences that highlight your enthusiasm for the game and how it brings people together.
Tailor Your Experience: Make sure to customise your application to reflect the skills and experiences that align with the Deputy General Manager role. Highlight your previous management experience in customer service, especially in leisure or hospitality, and how you've driven results in those environments.
Be Authentic: We appreciate honesty and authenticity in applications. Don’t just list your qualifications; tell us about your journey, what motivates you, and how you’ve grown in your career. This helps us get a real sense of who you are and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the details you need to make your application stand out. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at BUZZ Bingo
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand Buzz Bingo's brand values and mission. Familiarise yourself with their approach to customer service and how they aim to create a unique experience for their customers. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Be ready to discuss how you motivate others and drive results, as this will be key in showcasing your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer feedback. Think of specific situations where you had to make quick decisions or resolve conflicts, and be prepared to explain your thought process and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the club's strategic plans or how they measure success in customer service. Asking insightful questions shows your genuine interest in the role and helps you determine if it's the right fit for you.