At a Glance
- Tasks: Lead multiple clubs, ensuring exceptional customer service and financial success.
- Company: Join Buzz Bingo, a vibrant and dynamic workplace in Merseyside.
- Benefits: Enjoy competitive pay, mental health support, and generous holiday options.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Experience in customer service and a passion for team leadership.
The predicted salary is between 45000 - 50000 € per year.
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo in Merseyside and surrounding areas. This is a bench role, meaning you’ll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £50,000 depending on experience.
The Role You’ll Play
As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.
Hit The Jackpot With Our Benefits
- Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App - for your mental wellbeing approved by the NHS
- Buzz Brilliance Awards - Employee Recognition Scheme
- Buzz Learning, our digital learning platform
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
Your Responsibilities As Part Of Our Team
- Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
- Implement centrally generated brand strategy flawlessly at a local level
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Formulate the Club’s local strategic plan
- Effectively communicate the Club and company strategy to the team
- Provide clarity of performance expectations through regular feedback and performance reviews for the team
- Recruit and retain a team that deliver outstanding customer service and retail standards
- Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
- Ensure that the team critically evaluate the feedback received from all Customers and respond to this
- Have a highly visible presence in all areas of the Club at peak trading times
- Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards
- Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
- Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry
- You bring business awareness to decision making and understand the commercial drivers of the business
- A relentless focus upon customer service standards with strong attention to detail
- A flexible approach to managing, motivating and influencing
- Effectively involves the team in maintaining standards and solving problems
- Self-aware and welcomes constructive feedback
- You are prepared to make tough people decisions
- Committed to your own and other's development
- You are able to manage and drive new initiatives through others
- Keep the focus on customer service even when under pressure and show resilience
- You consistently invite and respond to customer feedback
- A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws
Applicants must be 18+.
General Manager Bench in Liverpool employer: BUZZ Bingo
At Buzz Bingo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. As a General Manager in Merseyside, you'll benefit from comprehensive support through our Help@Hand and Thrive apps, alongside generous annual leave and recognition schemes like the Buzz Brilliance Awards. Join us to lead a passionate team in delivering outstanding customer service while enjoying flexible working across multiple clubs, all within a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Bench in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current or former employees at Buzz Bingo. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Buzz Bingo’s values and culture so you can show how you align with them. Think of examples from your past experiences that demonstrate your leadership skills and customer service focus. Practice makes perfect, so consider doing mock interviews with friends.
✨Tip Number 3
Show your flexibility! Since this is a bench role, highlight your adaptability and willingness to work across different locations. Share specific instances where you’ve successfully managed multiple responsibilities or adapted to new environments quickly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Buzz Bingo team. Make sure to tailor your application to reflect your understanding of the role and the company.
We think you need these skills to ace General Manager Bench in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your experience in customer service and profit delivery, as these are key for us at Buzz Bingo. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about the role and how you can contribute to our team. Be sure to mention your flexible approach and commitment to exceptional customer service.
Showcase Your Leadership Skills:As a General Manager, you'll be leading a team, so make sure to highlight your leadership experience. Talk about how you've motivated teams in the past and how you plan to inspire our staff to deliver outstanding service.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BUZZ Bingo
✨Know the Buzz Bingo Brand
Before your interview, dive deep into understanding Buzz Bingo's brand values and customer service standards. Familiarise yourself with their mission and how they implement their brand strategy at a local level. This will help you demonstrate your alignment with their goals and show that you're ready to lead the team effectively.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, improved performance, or enhanced customer service. Be ready to discuss how you would handle tough decisions and maintain high standards under pressure.
✨Understand Financial Targets
Brush up on your financial acumen, especially regarding EBITDA and operating profit. Be prepared to discuss how you've achieved financial targets in previous roles and how you plan to do so at Buzz Bingo. This shows that you’re not just about customer service but also understand the business side of things.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer feedback. Think of specific situations where you’ve turned negative feedback into a positive outcome or improved service standards. This will highlight your commitment to exceptional customer service and your ability to adapt.
