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For Companies At a Glance
- Tasks: Provide hands-on IT support and keep our tech running smoothly.
- Company: Join Buzz Bingo, a fun and innovative workplace in Nottingham.
- Benefits: Enjoy competitive salary, bonuses, wellness apps, and 5 weeks annual leave.
- Why this job: Be the friendly face of IT and make a real difference for your colleagues.
- Qualifications: Experience in desktop support and knowledge of Windows OS and Microsoft 365.
- Other info: Flexible hours, potential travel, and great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
IT Support Engineer
Location – Buzz Hub, Nottingham
Full Time
Salary £30,000 per annum plus annual bonus (depending on company performance)
Be the friendly face of IT at Buzz Bingo!
Are you passionate about tech and love helping people solve problems? We’re looking for an IT Support Engineer to join our buzzing Support Office team in Nottingham. In this hands-on role, you’ll be the go-to expert for all things end-user support making sure our colleagues have the tools they need to do their best work.
From fixing hardware glitches to supporting remote diagnostics and rollouts across our bingo clubs and regional offices, you’ll play a key role in keeping Buzz Bingo’s tech running smoothly.
In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
What you’ll be doing:
- Delivering on-site support for desktops, laptops, printers, and other hardware.
- Providing desktop and end-user support, including software installs, updates, and troubleshooting.
- Managing hardware inventory and asset tracking.
- Supporting meeting room tech AV setups, conferencing tools, and more.
- Handling new starter setups and onboarding IT support.
- Logging and resolving incidents via our ITSM platform.
- Performing regular health checks and maintenance on office IT equipment.
- Collaborating with the wider IT team to resolve complex issues and improve support processes.
What you’ll aim to achieve:
- Deliver exceptional technical support with a friendly, professional approach.
- Maintain a stable and reliable IT environment at head office and beyond.
- Reduce downtime and improve user satisfaction across the business.
- Keep our hardware estate up to date and aligned with company standards.
- Ensure seamless onboarding for new starters.
- Be a trusted point of contact for all things IT.
What you’ll bring:
- Solid experience in desktop and end-user support, ideally in a multi-site or enterprise environment.
- Strong working knowledge of Windows OS, Microsoft 365, and common business applications.
- Proven experience supporting hardware, desktops, laptops, printers, AV equipment.
- Familiarity with IT asset management and lifecycle tracking.
- Experience using ITSM platforms and remote support tools.
- Understanding of Active Directory and basic networking fundamentals.
- Bonus: experience with hardware rollouts and upgrades across multiple sites.
Other things to know:
- Occasional travel to other Buzz Bingo sites may be required.
- Flexibility to work outside standard hours during planned maintenance or urgent support needs.
- Ability to safely lift and move IT equipment.
- A full UK driving licence is desirable.
- Commitment to data protection and confidentiality.
- Willingness to stay up to date with evolving tech and best practices.
Ready to bring your IT skills to the Buzz Hub?
Join a team that’s all about collaboration, innovation, and making work fun. Apply now and help us keep the buzz alive!
#BB1
IT Support Engineer employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local tech meetups, or join online forums. The more connections we make, the better our chances of landing that IT Support Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your tech projects and troubleshooting successes. This gives us a chance to demonstrate our expertise beyond just a CV.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice answering them. We want to show that we can handle anything from hardware glitches to software issues with confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Buzz Bingo team!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! We want to see how much you love solving problems and helping others with their tech issues. Share any relevant experiences that highlight your passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the IT Support Engineer role. Highlight your experience with desktop support, hardware troubleshooting, and any specific tools or platforms mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so avoid jargon unless it’s relevant to the role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Buzz Bingo and what we’re all about!
How to prepare for a job interview at BUZZ Bingo
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and common business applications. Be ready to discuss your experience with hardware support and troubleshooting, as well as any ITSM platforms you've used.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot hardware or software problems and how you approached those situations.
✨Be Personable and Professional
As an IT Support Engineer, you'll be the friendly face of tech. Practice your communication skills and think about how you can convey complex information in a simple way. A positive attitude goes a long way!
✨Understand the Company Culture
Familiarise yourself with Buzz Bingo's values and mission. Show that you're not just a tech whiz but also someone who fits into their collaborative and fun work environment. This will help you stand out as a candidate who truly gets what they're about.
