At a Glance
- Tasks: Provide exceptional customer service and handle cash with care in a vibrant club environment.
- Company: Join a fun and dynamic team at our Ipswich Club.
- Benefits: Enjoy 4 weeks annual leave, staff discounts, and access to mental wellbeing support.
- Other info: Flexible hours including evenings and weekends, with great career growth opportunities.
- Why this job: Make a difference by creating a welcoming atmosphere for customers while developing your skills.
- Qualifications: Experience in customer service and cash handling is preferred.
The predicted salary is between 20000 - 25000 £ per year.
Do you have Cash Office experience? Are you comfortable with Cash Handling and Reconciliation? If yes, we would love to hear from you! Join us as a Customer Assistant in our Ipswich Club offering a 25 hour contract which will include evenings and weekends.
The Role You’ll Play
- As a Customer Assistant you go above and beyond to provide exceptional service to our Customers.
- You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more.
- Thrive App for your mental wellbeing approved by the NHS.
- Buzz Brights Apprenticeships.
- Buzz Brilliance Awards.
- Employee Recognition Scheme.
- Buzz Learning, our digital learning platform with access to 100s of online courses.
- In-house Training: Fire safety, Food safety 1 & 2, COSHH and more.
- Access to Trained Mental Health Advocates for advice on your mental wellbeing.
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues).
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week’s holiday (if eligible).
- Staff discount 50% off bingo tickets, food & soft drinks.
- Refer a Friend Scheme.
- Life Assurance.
- Pension Scheme.
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers.
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
- Support with other duties as requested by the line manager.
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment.
- Outstanding communication skills that can be adapted to different situations when necessary.
- Experience of handling cash and basic numeracy knowledge.
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards.
Applicants must be 18+
Customer Assistant: Cash Handling & Club Support in Ipswich employer: BUZZ Bingo
Join our vibrant team as a Customer Assistant in Ipswich, where we prioritise exceptional service and employee wellbeing. With a strong focus on personal development through our Buzz Learning platform and various training opportunities, we foster a supportive work culture that values your contributions. Enjoy competitive benefits including a generous holiday scheme, staff discounts, and access to mental health resources, making us an excellent employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant: Cash Handling & Club Support in Ipswich
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your cash handling skills! If you’ve got experience, brush up on it. If not, consider doing a quick online course or simulation to show you’re serious about the role.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles there, so keep checking back!
We think you need these skills to ace Customer Assistant: Cash Handling & Club Support in Ipswich
Some tips for your application 🫡
Show Off Your Cash Handling Skills:Make sure to highlight any cash office experience you have in your application. We want to see how comfortable you are with cash handling and reconciliation, so don’t hold back on those details!
Personalise Your Application:We love a bit of personality! Tailor your application to reflect our values and the role. Mention how you go above and beyond for customers and share any relevant experiences that showcase your customer service skills.
Keep It Clear and Concise:When writing your application, keep it straightforward. Use clear language and get to the point quickly. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BUZZ Bingo
✨Know Your Cash Handling Basics
Brush up on your cash handling and reconciliation skills before the interview. Be ready to discuss your previous experiences with cash offices and how you ensured accuracy in your transactions.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in past roles. Think about specific situations where you went above and beyond to help a customer, as this is key for the role.
✨Demonstrate Flexibility
The job requires you to be flexible across various tasks. Be prepared to talk about times when you adapted to changing situations or took on different responsibilities to support your team.
✨Understand the Company Culture
Familiarise yourself with the company's values, especially around customer care and creating a safe environment. Show that you align with their mission and are committed to looking after customers and colleagues alike.
