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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant team in a fun and supportive environment.
- Benefits: Enjoy mental wellbeing apps, training, discounts, and flexible hours.
- Why this job: Be yourself while making a real difference for customers every day.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Great opportunities for personal growth and development.
The predicted salary is between 1300 - 1600 £ per month.
Do you have cooking experience? Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? If yes, we would love to hear from you! Join us as a Customer Assistant in our Basingstoke Club offering a 20 hour contract which requires full flexibility over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18.
Customer Assistant in Hampshire employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant in Hampshire
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Be ready to share your cooking experience! Since they’re looking for someone with a bit of culinary flair, think of examples where you've gone above and beyond in customer service, especially in food-related situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Customer Assistant in Hampshire
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Highlight any relevant cooking or customer service experience you have, and connect it back to how you can provide exceptional service to our customers.
Show Your Flexibility: Since this role requires flexibility over 7 days, including evenings and weekends, make sure to mention your availability clearly in your application. We appreciate candidates who are ready to adapt!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BUZZ Bingo
✨Show Off Your Customer Service Skills
Make sure to highlight your experience in delivering top-notch customer service. Think of specific examples where you went above and beyond for a customer, especially in hospitality or retail settings. This will show them that you understand the importance of creating a welcoming environment.
✨Be Yourself!
Since the job encourages you to be genuine, don’t be afraid to let your personality shine through during the interview. Share your passion for cooking or any relevant hobbies that relate to the role. This helps build rapport and shows that you’re a good fit for their team culture.
✨Prepare for Flexibility Questions
Given the need for flexibility over 7 days, be ready to discuss your availability. Think about how you can accommodate different shifts, including evenings and weekends. Showing that you’re adaptable will make you stand out as a candidate who can meet their needs.
✨Know the Company Values
Familiarise yourself with the company’s values, especially around customer care and creating a safe environment. Be prepared to discuss how you align with these values and how you would contribute to maintaining a positive atmosphere for both customers and colleagues.
