General Manager - Kingsbury Road, Birmingham

General Manager – Kingsbury Road, Birmingham We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Kingsbury Road. As GM you are working 44 hours per week, within the opening hours of the business with evening and weekend shifts making up a large part of your working week. The salary is up to £50,000 p/a depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection – online and in Club – that makes us a Bingo business unlike any other. The Role You’ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to: Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App – for your mental wellbeing approved by the NHS My Eva – an online financial expert to help with any money-related matters Buzz Brights Apprenticeships at management level Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme The Winning Combination We’re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other’s development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+