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For Companies At a Glance
- Tasks: Install and maintain slot machines while solving tech issues on the go.
- Company: Join a leading gaming company that values innovation and fun.
- Benefits: Enjoy 5 weeks annual leave, mental health support, and staff discounts.
- Why this job: Perfect for tech lovers who thrive in dynamic environments and enjoy hands-on challenges.
- Qualifications: Experience in gaming tech, strong troubleshooting skills, and a customer-first attitude required.
- Other info: Flexible hours with an on-call rota; must have a valid UK driver’s license.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Field Service Engineer – Slot Machines
Location – Field Based covering West Yorkshire (within travelling distance to our clubs)
Salary: £30,263 per annum with £2,600 on call allowance
Hours: Full-time, including evenings, weekends & on-call rota
Are you a tech-savvy problem solver who thrives on variety and hands-on challenges?
We’re looking for a Field Service Engineer with a passion for gaming tech and a knack for fixing things fast. If you’ve got experience in slot machine maintenance, IT hardware, and love being on the move, this could be your next big win.
What You’ll Get in Return
- Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
- Thrive App – NHS-approved mental wellbeing support
- Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
- Buzz Brilliance Awards – employee recognition scheme
- 5 weeks annual leave plus public holidays (pro-rated for part-time roles)
- Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
- 50% staff discount on bingo tickets, food, and soft drinks
- Refer a Friend Scheme
- Life Assurance & Pension Scheme
- Access to trained Mental Health Advocates
What You’ll Be Doing
- Install & configure slot machines and IT hardware in our clubs
- Diagnose & repair electrical, mechanical, and software issues
- Respond to service calls and support club teams with technical guidance
- Perform preventive maintenance to keep machines running smoothly
- Ensure compliance with gaming regulations and safety standards
- Document your work – from service logs to inventory tracking
- Collaborate with IT, engineering, and support teams to resolve complex issues
- Build relationships with club staff and management through reliable, professional service
What You’ll Bring
- Proven experience in a similar role – ideally in the gaming or casino industry
- Strong knowledge of slot machine operations and IT hardware
- Skilled in troubleshooting electrical, mechanical, and software issues
- Excellent communication and a customer-first mindset
- Analytical thinker with a systematic approach to problem-solving
- Familiarity with gaming regulations and security protocols (a plus!)
- Flexibility to work non-standard hours and be part of an on-call rota
- A valid UK driver’s license (max 3 points) and willingness to travel
Ready to Power Up Your Career?
If you're ready to bring your technical skills, customer focus, and energy to a role where no two days are the same, apply now and join a team that keeps the fun running!
#BB1
Field Service Engineer - Slot Machines employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Slot Machines
✨Tip Number 1
Familiarise yourself with the latest slot machine technologies and gaming regulations. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the gaming industry, especially those who work as Field Service Engineers. Attend industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for practical assessments by brushing up on your troubleshooting skills. You might be tested on diagnosing and fixing common issues related to slot machines, so practice makes perfect!
✨Tip Number 4
Showcase your customer service skills during the interview process. Since building relationships with club staff is crucial, highlight any past experiences where you provided exceptional service.
We think you need these skills to ace Field Service Engineer - Slot Machines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in slot machine maintenance and IT hardware. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for gaming tech and your ability to work in a fast-paced environment. Mention your familiarity with gaming regulations and your customer-first mindset.
Highlight Relevant Skills: In your application, emphasise your troubleshooting abilities and any experience you have with electrical, mechanical, and software issues. This will show that you are well-suited for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BUZZ Bingo
✨Showcase Your Technical Skills
Be prepared to discuss your experience with slot machines and IT hardware. Highlight specific examples of troubleshooting and repairs you've successfully completed, as this will demonstrate your hands-on expertise.
✨Emphasise Problem-Solving Abilities
Since the role requires diagnosing and repairing issues, share instances where you've effectively solved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Mindset
This position involves working closely with club staff and management. Be ready to discuss how you’ve built relationships in previous roles and how you prioritise customer satisfaction in your work.
✨Familiarise Yourself with Gaming Regulations
Understanding gaming regulations is a plus for this role. Brush up on relevant laws and safety standards before the interview, and be prepared to discuss how you ensure compliance in your work.
