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For Companies At a Glance
- Tasks: Install and maintain slot machines and IT hardware while solving technical issues.
- Company: Join a dynamic gaming company that values innovation and customer service.
- Benefits: Enjoy 5 weeks annual leave, mental health support, and discounts on food and drinks.
- Why this job: Perfect for tech enthusiasts who love variety and hands-on challenges in a fun environment.
- Qualifications: Experience in gaming tech, strong troubleshooting skills, and a valid UK driver’s license required.
- Other info: Flexible hours with an on-call rota; great opportunity for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Field Service Engineer – IT / Slot Machines
Location: Field-based North West / North (within travelling distance to our clubs)
Salary: £30,263 per annum with £2,600 on call allowance
Hours: Full-time, including evenings, weekends & on-call rota
Are you a tech-savvy problem solver who thrives on variety and hands-on challenges?
We’re looking for a Field Service Engineer with a passion for gaming tech and a knack for fixing things fast. If you’ve got experience in slot machine maintenance, IT hardware, and love being on the move, this could be your next big win.
What You’ll Get in Return
- Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
- Thrive App – NHS-approved mental wellbeing support
- Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
- Buzz Brilliance Awards – employee recognition scheme
- 5 weeks annual leave plus public holidays (pro-rated for part-time roles)
- Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
- 50% staff discount on bingo tickets, food, and soft drinks
- Refer a Friend Scheme
- Life Assurance & Pension Scheme
- Access to trained Mental Health Advocates
What You’ll Be Doing
- Install & configure slot machines and IT hardware in our clubs
- Diagnose & repair electrical, mechanical, and software issues
- Respond to service calls and support club teams with technical guidance
- Perform preventive maintenance to keep machines running smoothly
- Ensure compliance with gaming regulations and safety standards
- Document your work – from service logs to inventory tracking
- Collaborate with IT, engineering, and support teams to resolve complex issues
- Build relationships with club staff and management through reliable, professional service
What You’ll Bring
- Proven experience in a similar role – ideally in the gaming or casino industry
- Strong knowledge of slot machine operations and IT hardware
- Skilled in troubleshooting electrical, mechanical, and software issues
- Excellent communication and a customer-first mindset
- Analytical thinker with a systematic approach to problem-solving
- Familiarity with gaming regulations and security protocols (a plus!)
- Flexibility to work non-standard hours and be part of an on-call rota
- A valid UK driver’s license (max 3 points) and willingness to travel
Ready to Power Up Your Career?
If you're ready to bring your technical skills, customer focus, and energy to a role where no two days are the same, apply now and join a team that keeps the fun running!
#BB1
Field Service Engineer - IT / Slot Machines employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - IT / Slot Machines
✨Tip Number 1
Familiarise yourself with the latest trends in gaming technology and slot machine operations. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the gaming and IT sectors. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the Field Service Engineer role.
✨Tip Number 3
Prepare to discuss specific examples of how you've solved technical problems in previous roles. Highlighting your troubleshooting skills and customer service experience will set you apart from other candidates.
✨Tip Number 4
Show your flexibility and willingness to work non-standard hours by mentioning any relevant experiences. Employers appreciate candidates who are adaptable and ready to meet the demands of the job.
We think you need these skills to ace Field Service Engineer - IT / Slot Machines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT and slot machine maintenance. Use specific examples that demonstrate your problem-solving skills and technical knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for gaming technology and your ability to work in a fast-paced environment. Mention your flexibility with working hours and your customer-first mindset.
Highlight Relevant Skills: In your application, emphasise your troubleshooting abilities, familiarity with gaming regulations, and any previous experience in the gaming or casino industry. This will help you stand out as a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BUZZ Bingo
✨Show Your Technical Skills
Be prepared to discuss your experience with slot machines and IT hardware. Bring examples of past repairs or installations you've completed, as this will demonstrate your hands-on expertise and problem-solving abilities.
✨Emphasise Customer Service
Since the role involves interacting with club staff and management, highlight your communication skills and customer-first mindset. Share specific instances where you provided excellent service or resolved issues effectively.
✨Demonstrate Flexibility
This position requires working non-standard hours and being part of an on-call rota. Be ready to discuss your availability and willingness to adapt to the demands of the job, showcasing your commitment to the role.
✨Familiarise Yourself with Gaming Regulations
Understanding gaming regulations and safety standards is a plus for this role. Do some research beforehand and be prepared to discuss how you would ensure compliance in your work, which will show your dedication to maintaining industry standards.
