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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and support the General Manager.
- Company: Join Buzz Bingo, a vibrant community focused on bringing people together through Bingo.
- Benefits: Enjoy competitive salary, mental wellbeing support, training opportunities, and generous holiday perks.
- Why this job: Be part of a mission-driven team making Bingo the nation's top choice for fun and connection.
- Qualifications: Experience in managing teams and delivering outstanding customer service in leisure or hospitality.
- Other info: Flexible hours, career growth, and a culture that celebrates your success await you!
The predicted salary is between 35000 - 35000 £ per year.
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Enfield. This role is full time, 44 hours per week. You must be fully flexible to work during all opening hours. This role has a salary of up to £35k p/a depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit The Jackpot With Our Benefits
- Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App - for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards - Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training - IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays
- Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week’s holiday
- Staff discount 50% off bingo tickets, food & soft drinks
Your Responsibilities As Part Of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Deputise for the General Manager in all operational aspects of the Club
- Seek opportunities to recognise and appreciate those that go the extra mile
- Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
- Provide input to the club’s local strategic plan
- Provide performance expectations through regular feedback and performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Have a highly visible presence in all areas of the club at peak trading times
- Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- Self-aware and welcomes constructive feedback
- Committed to your own and other’s development
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
Applicants must be 18+.
Deputy General Manager in Enfield employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Enfield
✨Tip Number 1
Get to know the company culture! Before your interview, check out Buzz Bingo's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! As a Deputy General Manager, you'll need to demonstrate your ability to handle various situations. Think of examples from your past experiences where you went above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the club. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Buzz Bingo family. Don’t miss out on this opportunity!
We think you need these skills to ace Deputy General Manager in Enfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Deputy General Manager role. Highlight any previous management experience in customer service, especially in leisure or hospitality, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about Bingo and how you can contribute to our mission. Be genuine and let your personality come through – we love to see that!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive results. Whether it’s improving customer satisfaction or leading a successful team, we want to know how you’ve made an impact!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at BUZZ Bingo
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand Buzz Bingo's brand values and mission. Familiarise yourself with their approach to customer service and how they aim to create a unique experience for their customers. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or driven initiatives. Highlight how you’ve motivated others and improved customer service in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you had to handle customer complaints or improve service levels. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the club’s local strategic plan or how they measure success in customer service. This shows your genuine interest in the role and helps you gauge if Buzz Bingo is the right fit for you.